We love seeing our CRM customers succeed without tech stress!

Definitely check out Amber's new store:
workshopsasworldbuilding.com/products-list

#EthicalBusiness #ActivistBusiness #ProfitsForGood

A flyer style image that says, "Conversation Happening Now: Customer Experiences That Change The World. A Fern Talk with Mollie F. Join us at #FernTalk on Bluesky."

#FernTalk Q2: Describe some specific examples of CX that “makes a difference every time you make a sale.”

#ImpactDrivenBusiness #EthicalBusiness #ActivistBusiness #MakeADifference #ChangeTheWorld #BCorp

a photo of a sign posted in someone’s yard that says, “In this house we believe… love is love, black lives matter, science is real, feminism is for everyone, no human is illegal, kindness is everything” and each line is written in colors that match the message. “Love is love” is written in rainbow colors, “Science is real” is written with a map of the world as the colors, and so on.

#FernTalk Q1: How can CX change the world?

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#ClientExperience #BuyerExperience #EthicalBusiness #ActivistBusiness #MakeADifference #BCorp

Photo of a gorgeous beach sunset and the words, "Can customer experience really change the world? Short answer: YES!"

Text graphic that explains the "longer answer" including "customer" being a catch-all phrase for any type of buyer and "experience" being every brand interaction after the first sale. Full text: "Customer experience changes lives, changes the economy, and changes the world. Here’s how... Let’s start with a quick definition: “Customer” is a catch-all phrase the industry uses to mean any type of buyer. And “experience” is everything that happens after the sale ~ from your order confirmation pages to your emails, ads, social media content, and beyond ~ until they buy from you again and kickstart a new experience with your brand. So how can your business change the world by changing your customer experience (or CX for short)?"

Photo of a smiling woman high-fiving another woman and text that explains how most customer experiences treat buyers like a transaction instead of a human being. Full text: "Providing an amazing customer experience shows your buyers how companies should be treating them, so they come to expect more from all the brands they buy from. It’s like showing love to your partner in front of your kids so they expect nothing less from their future love interests. Customers have gotten used to being treated like a transaction instead of a valuable human being and that NEEDS to change."

Text graphic explaining how customer success helps people solve the world's problems and become the best versions of themselves. Full text: "An amazing customer experience helps people start using the thing they just bought and get results. Customers who get results are able to live better lives and become the best version of themselves. This ripples out into the world. Biz bonus: people who get results from their first purchase are in a better position for your next offer. So you end up with more people on your list who are ready to buy again."

Buyer experience as a form of revolution that can impact global systemic change? YES PLEASE!!

10 slides that start the conversation for #EthicalBusiness owners, #ActivistBusiness owners, and other #Changemakers

Let's start with the basics, then dig deeper. (Slides 5-10 continue in the comments)

A manifesto style text graphic that says things like, "Thank you for using your business to make the world a better place; For brands that care about people and the planet; Your Scale For Impact Era; and Our Goal: seeing people's lives and society change for the better when do-good brands grow and scale their impact, income, and influence."

Hello to our new followers, we love you! 👋

Here's q quick introduction to Fern CX and CRM.

#SustainableBusiness #EthicalBusiness #ActivistBusiness
#CustomerExperience #CRM #BrandLoyalty
#SmallBusiness #ImpactDriven
#MakeADifference

Closeup photo of a woman's head and shoulders where she's holding her fist up and flexing her muscle in a revolutionary pose. She's looking at the camera and smiling while wearing a t-shirt that says "A woman's place is in the Revolution."

I'm an activist business owner and my business exists to make a difference!

Where my people at? ✊🏿✊🏾✊🏽✊🏼✊🏻✊

Who here runs a business with a mission to make the world a better place?

Tell me about your biz!

#ActivistBusiness #EthicalBusiness #SmallBusiness #ImpactDriven

Photo of a protest and the focus is on a handmade cardboard sign that says, “The Wrong ICE is Melting, The Wrong Amazon is Burning”

#FernTalk Q5: What advice would you give to an ethical small business who struggles to promote and talk about their brand because “there are bigger problems in the world right now” and talking about their offers feels tone deaf?

#ActivistBusiness #EthicalMarketing #NoMoreBusinessAsUsual

Photo of a gorgeous beach sunset and the words, "Can customer experience really change the world? Short answer: YES!"

Text graphic that explains the "longer answer" that includes "customer" being a catch-all phrase for any type of buyer and "experience" being every brand interaction after the first sale.

Buyer experience as a form of revolution that can impact global systemic change? YES PLEASE!!

10 slides that start the conversation for #EthicalBusiness owners, #ActivistBusiness owners, and other #Changemakers

Slides 3-10 continued below 👇

Silver text on a green background that says, "Never doubt that thoughtful, committed, small businesses can change the world; indeed we're the solution the world needs right now! ~ Margaret Mead & Mollie"

Who's with me? Let me see your ✊✊🏼✊🏽✊🏾
#activistbusiness