Upstream Works AgentNow has been awarded the Gold Globee(R) Award for Digital Customer Service Innovation.

Combining AI and human support, AgentNow makes instant, personalized help possible—anytime, anywhere.

Learn how we’re redefining CX: ow.ly/954550WZ3Rc

#UpstreamWorks #GoldGlobee #AgentNow

Discover how #AgentNow combines human expertise and #AI to deliver seamless #CX across #video, #voice and #chat -- anywhere, anytime. Hear from Jeff Palmer on how leading companies are transforming CX, learn about real-world use cases, and see it in action. ow.ly/yMaR50WomSm

Join industry leaders Safwat Alshawaf (#Cisco), Jeff Palmer, and Kevin Palmer (Upstream Works) this week for an engaging discussion on #AI, automation, omnichannel #CX, and #AgentNow — with deployment options in the cloud or on-premise.
Reserve your spot: partners@upstreamworks.com

Upstream Works AgentNow has been awarded the Gold Globee® Business Award for Digital Customer Service Innovation!

Discover how AgentNow is transforming CX here: ow.ly/954550WZ3Rc

#UpstreamWorks #GoldGlobee #AgentNow #CX #AI #ContactCenter #Awards

We’re excited to be part of Future Travel Experience Global in Long Beach, Sep 9-11.
Meet with Jeff Palmer, CRO, and Darrin Mulligan, VP of Solutions Engineering, and learn how we're transforming experiences both above and below the wing. ​
ow.ly/7ZzV50WLk7e
#FTE #AgentNow #UnitedAirlines

Using AI to Create Super Agents One of AI’s strongest capabilities lies in its ability to identify patterns in large and unstructured datasets. Tasks that are core to the delivery of great customer service, but also tasks that are i...

What does it take to create a Super Agent? Our CEO, Rob McDougall, outlines how contact centers can benefit from using AI to assist human agents and create the ultimate Super Agent. Keep reading on Contact Center Pipeline: ow.ly/z6pZ50WATQj
#ContactCenter #AgentNow #UpstreamWorks #AI #SuperAgents

Watch our latest on-demand #webinar to explore #AgentNow and learn how the #CX solution enables instant, on-demand support across industries. Hosted by our CRO, Jeff Palmer, the webinar showcases AgentNow success stories and a short demo of the solution in action. ow.ly/EEzz50WtuoB

Transform guest support with AgentNow!
We’re at HSMAI today—stop by and meet Franco Clauser and Matthew Felix from the Upstream Works team.
Visit our booth for a chance to win a pair of #Apple #AirPods! To connect, book a meeting at: info@upstreamworks.com
#HSMAI2025 #CXInnovation #HSMAI #AgentNow

Reimagine guest experiences with #AgentNow! We're live at #HSMAI today—come meet Franco Clauser and Matthew Felix from the Upstream Works team! Visit our booth for a chance to win a pair of #Apple #AirPods! Book a meeting and connect with our team: info@upstreamworks.com

What a great way to wrap up an exciting day of innovation and connection! Our VP of Sales, Sabrina Baksh, and Regional Sales Director, Franco Clauser, had a fantastic time at #CiscoLive — capped off with an unforgettable performance by The Killers! #ContactCenter #AgentNow #CiscoLive2025

Thank you to everyone who joined us for Happy Hour at Cisco Live! It was great connecting with industry experts to share ideas about the future of CX. A special thank you to Sentinel Technologies and our fellow Happy Hour hosts.
#CiscoLive #UpstreamWorks #ContactCenter #AgentNow #CiscoLive2025

Our team Jeff Palmer, Kevin Palmer, and Simon Newbury are back at the Future Travel Experience event in #Dublin! Stop by our booth to chat with our experts and learn how the #AgentNow Cloud Suite transforms day-of-travel experiences – and a chance to win AirPods!

Thank you Peter Strauss for stopping by our booth at Future Travel Experience Dublin today — and congratulations on winning the Apple AirPods!
Pictured are our winner, Peter Strauss, Ray McDiarmid of Endava, and Jeff Palmer, CRO, Upstream Works.
#FutureTravelExperience #FTEEMEA #AgentNow #TravelTech

We’re excited to sponsor Natilik Inspire 2025 in London!
Join our team — Jeff Palmer, Simon Newbury, and Alex Mahmud — on May 14th at the iconic Tottenham Hotspur Stadium.
Let’s connect and chat about the future of CX and contact center innovation!

#Inspire2025 #NatilikInspire #AgentNow

Merging Technology and Human Interaction to Transform Retail CX Merging Technology and Human Interaction to Transform Retail CX

Our CEO, Rob McDougall, shares his insights in The Fast Mode: "Merging Technology and Human Interaction to Transform Retail CX." Thanks to The Fast Mode for the feature!

Read the full article here: ow.ly/a7qa50VCrjt

#RetailCX #CX #TheFastMode #AgentNow #ContactCenter

The Human Touch in a Self-Service World: Modern Support for Enhanced Customer Experience The old-fashioned idea of in-person shopping is going through a renaissance, and retailers rely on new ideas to keep it

In today's self-service era, maintaining a human connection is crucial for exceptional customer experiences. Upstream Works CEO, Rob McDougall, delves into this balance for Retail Technology Insider. ow.ly/HjJF50VtPJ2 #CX #CustomerExperience #RetailTech #HumanTouch #Innovation #AgentNow

AI adoption in contact centers is no longer optional — it's essential for meeting modern customer expectations. Discover how AI can revolutionize your customer service strategy and close the customer experience gap in our latest blog post here: ow.ly/bnRr50VocGa
#AI #ContactCenters #CX #AgentNow