That's what sharpies are for! 😂

Also, I tell the company directly in public spaces. Both the company producing those products on the cheap as well as the hotel chain - this is dumb.

If anyone is asking, this is one of a never-ending chain of examples of bad UX (User Experience). #UXFail #CXFail

UNLIMITED $O delivery fees For your first 7 days on DoorDash, get UNLIMITED $0 delivery fees on any order. Enjoy all your eateries and grocery deliveries. Fees apply.

Here in sydney, Menulog has sadly closed, which was my preferred delivery platform because it worked quite well and wasn’t uber for uber
So I decided to look up alternatives and joined a few.
Unfortunately DoorDash has no fees for newbies but fees apply. 🤷‍♂️🤷‍♂️

#oops #cxfail #uxfail

A screengrab of the askable app interface where the text does not wrap and therefore hard to make a selection because the entire question is neither visible nor readable ———- Which of these statements apply to you? * I have roadside assistance with the NRM • Iam a My NRMA reward program memk * I do not have roadside assistance with th * I only have insurance policy/s with NRM * I have previously booked and stayed at e * I'm actively searching for Roadside assis

Thanks for knowing how word wrap works Askable. #uiFail #cxFail

Payment Details error symbol, Cannot read properties of undefined ['reading tracker']

Payment details Error symbol, Currently, there is no cart allocated to user, try again

Today's shitty Experience design, this is from Qantas Marketplace, when I selected Pay now.

First an unintelligible error, then a useless error.

That's after I received an SMS and email thanking me for my order. Now the page is stuck in a loading loop, as I "try again"
#CXFail, #UXFail #QantasFail

#CXFail

Slashdot: What's the reason OneDrive tells users this setting can only be turned off 3 times a year? (And are those any three times — or does that mean three specific days, like Christmas, New Year's Day, etc.)

[Microsoft's publicist chose not to answer this question.]

A screen with small worm shapes in the middle. at the top it says Click the object that moves differently . It's a CAPTCHA where the user needs to select the one that is moving in a different manner to the others.

Register for the webinar To receive updates and reminders about the email, register your details below. All fields are required unless marked (optional) There were the following problems with your submission: 1. Form token is invalid. Please refresh the page. Form token is invalid. Please refresh the page. First Name

Choose Password* ************ - Invalid Password Retype Password* *************

Number of years in UX/UI Product Design * [checked] Select an option Yes No

Today's bad-forms-that-prove-UX-is-important

- A captcha where you identify worm motions
- Submit won't work, not your fault, but you have to refresh and fill it out again
- a password it doesn't like but it won't tell you why
- a lack of logic in question
#UXFail #CXFail #incompetentDevs #QAFail

I know this isn't the most important thing in the world right now, but if you're an e-commerce site and you send me a post-purchase email with a giant button that says "Track My Order," I expect to be able to click it to track my order.

#MarketingSky #CXFail

When a company emails “We value your feedback,” but the survey is 47 questions long.
That’s not feedback. That’s unpaid labour.
#CustomerExperience #CXFail #NowHearThis

Nothing makes me lose faith in humanity faster than:
1. A broken self-checkout
2. A “helpful” chatbot
3. The queue for interval drinks 🎭
#Relatable #CXFail #LifeObservations #NowHearThis

Get posts in the Substack app instead The Substack Post Receive emails for new posts Your Weekly Stack Receive emails for new posts in Your Weekly Stack The Active Voice extras and show notes Receive emails for new posts in The Active Voice extras and show notes Substack Reads Receive emails for new posts in Substack Reads The Weekender Receive emails for new posts in The Weekender Unstacked Receive emails for new posts in Unstacked News & Views Receive emails for new posts in News & Views Substack on Film Receive emails for new posts in Substack on Film New chat threads Receive emails for new threads in Substack Chat Sorry to see you go!

Another Substack issue, as with many platforms, is too many choices to manage. It just makes us want to unsubscribe all.

Also, an interface where the description repeats the label is a bad interface. #cxFail #uxFail

In their typical lack of interest in members, #Newtown #fitnessFirst decided to repair the open space of the gym on a popular day at a busy time with zero notice
Zero email notice
Zero signs in the gym
Zero customer service.
#CXFail

The one downside to the crashing & burning of the platform fka twitter is the lack of fast resolution to customer service issues.

A non-hypothetical example: when @lufthansa.bsky.social delivers only 1 of 2 missing bags and you’re left with no answers, no resolution, & no patience #cxfail 🤯

When design gets in the way of usability. Seriously water bottle company, how do you expect anyone to read this product information - what font size is that? (Business card included for scale)

#cxfail #contentdesign

If you sign up to @vroomcars, they require you to give them your phone number, which will subject you to stalker-level calling all day.

ASK ME HOW I KNOW.

#UXFail #CXFail