Frontenac Announces Recapitalization of Bill Gosling Outsourcing Barrie, Ontario Frontenac, a Chicago-based private equity firm, today announced the recapitalization of Bill Gosling Outsourcing (“Bill Gosling”), a

Chicago-based PE firm Frontenac invests in #CXServices provider Bill Gosling Outsourcing, HQered in #Barrie, ON, Canada. To appoint CEO1ST partner Vipul Khanna (ex Firstsource) as CEO.

@nhinsight.bsky.social

frontenac.com/frontenac-an...

Capita Experience Repositions for Transformative CX Services Success through insight

I covered Capita Experience's inaugural Connect event in September. You can read more on the @nhinsight.bsky.social website reimagine.nelson-hall.com/articles/cap...

#MergersandAcquisitions #CXServices #Capita #CustomerExperience

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Capita to sell its private sector #CXServices business to U.K. PE Inspirit Capital. This business had adjusted revenues of £398.1m for 2025, with an adjusted operating loss, including overhead allocations, of £34.9m.

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New Concentrix #CXServices in #Travel, #Transportation, and #Hospitality profile now available.

Outsourcing clients looking for a CX services vendor with a deep and diverse sector client base, sector B2B sales services, and ...

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Concentrix Reports First Quarter 2026 Results Delivers revenue and profit within guidance Maintains consistent full year outlook Strong momentum in iX Suite enterprise wins NEWARK, Calif., March 24, 2026 (GLOBE NEWSWIRE) - Concentrix Corporation ...

Concentrix Q1 FY26 (ending February) results: revs up 5.4% y/y to $2,500.4m, operating margin down 2.4pts y/y to 4.7%.

Outlook for Q2: 1-2% in CC revs y/y growth.

More details @nhinsight.bsky.social

#CX #CustomerExperience #CXServices

ir.concentrix.com/news/news-de...

PM Briceño Says BPO Expansion Brings Jobs to Women in Rural Areas In a social media post, Prime Minister John Briceño said he met with representatives from Transparent BPO to discuss the company’s growth plans in Belize.

TransparentBPO is expanding its WAH delivery in rural #Belize, focusing on female employment

#CXServices #CX #ImpactSourcing @nhinsight.bsky.social

www.greaterbelize.com/pm-briceno-s...

Challenge Validation

Capita awarded £5m two-year #CXServices contract renewal by a distribution client

@nhinsight.bsky.social #Capita #Outsourcing #CX

www.capita.com/news-and-ins...

Mplus Announces Acquisition of CX Group PLP, its First M&A Transaction in Africa

Mplus acquires #CXServices provider PLP Group with ~950 people in #SouthAfrica, #Namibia, and #Mauritius and €13.5m in annual revenues. First acquisition by Mplus in Africa.

#MergersAndAcquisitions #CX #BPO #Outsourcing

@nhinsight.bsky.social

mplusgroup.eu/insights/mpl...

#conectys #businesstransformationoutsourcing #bto #cx #trustandsafety #ai | Conectys Introducing Conectys’ fresh look with a distinctly digital edge. ✨ New look, same drive, sharper focus. Same obsession with outcomes, driven by hard work, bold ideas, and big ambitions! Our new vis...

Conectys reveals new logo and brand identity.

#CX #CXServices #TrustandSafety

@nhinsight.bsky.social

www.linkedin.com/feed/update/...

Congratulations to Alorica for being named a Leader in #NelsonHall’s 2026 #NEAT Assessment for CX Services in Travel, Transportation & Hospitality. My comments on this achievement below:
www.alorica.com/news/detail/...

#CXservices #CX #Travel #Transportation #Hospitality

Zim govt unveils Business Process Outsourcing framework Zim govt unveils Business Process Outsourcing framework

Zimbabwe launches #BPO framework with incentives including a flat corporate income tax of 15%, suspension of customs duty on approved ICT infrastructure and operational equipment, and a 100% capital allowance deduction in the first year

#CXServices #CX

www.newsday.co.zw/business/art...

New #NelsonHall Vendor Evaluation & Assessment Tool (NEAT) #CXServices in #Travel, #Transportation, and #Hospitality

Available for program members with 10 detailed vendor assessments.

reimagine.nelson-hall.com/neat-reports...

ResultsCX Appoints Gautam Thakkar as Chief Executive Officer - ResultsCX NORRISTOWN, Pa., March 9, 2026 – ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and FTSE 250 organizations, today announced th...

ResultsCX appoints Gautam Thakkar as the new CEO.

#CXServices #LeadershipUpdate #ExecutiveAppointment

resultscx.com/press-releas...

The Very Group statement following restructure of 'more than 500' jobs Major Bolton employer The Very Group has issued a statement following reports that more than 500 jobs may be impacted in a restructuring.

Press: TP awarded #CXServices contract by The Very Group

#CXTransformation #retail @nhinsight.bsky.social

www.theboltonnews.co.uk/news/2591439...

Atento in Atento Advances Impact Sourcing and AI-Augmented CX Through Strategic Collaboration with Sanas and Thrivin The collaboration reinforces Atento’s vision of CX delivery that is Augmented by AI. Driven by People., while expanding scalable, performance-driven global operations   Miramar, FL | March 6th, 2026 |...

Atento partners with Thrivin and Sanas for delivery from East Africa using the impact sourcing model and #AIVoice solutions

#CXServices #CX @nhinsight.bsky.social

atento.com/en/imprensa_...

New Mindpearl #CXServices in #Travel vendor assessment is now online @nhinsight.bsky.social.

Clients looking for a vendor with deep airline sector presence across geographies, client types, and LOBs, should consider this profile on Mindpearl.

reimagine.nelson-hall.com/reports/mind...

US agency considers limits on telecom foreign call centers, requiring English proficiency The Federal Communications Commission said ​on Wednesday it is considering limits on U.S. telecom firms' ‌use of foreign call centers and requiring foreign-based customer service workers to be profici...

New endeavors by the U.S. regulators to contain the offshoring of #CXServices operations. The administration has an interesting approach to focus on language proficiency, an issue increasingly affected by #AIVoice.

www.reuters.com/business/med...

New TELUS Digital #CXServices in #Travel, #Transportation, and #Hospitality assessment. Clients looking for a vendor with depth of the sector portfolio, multi-tower BPS, digital services, and a dedicated AI enablement practice, should consider this profile on TELUS Digital.

New Tech Mahindra #CXServices in #Travel, #Transportation, and #Hospitality profile now available.

Outsourcing clients looking for a CX services vendor with strong sector-specific revenue generation experience, mature vision for agentic AI deployment ...

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Overview of the last quarter for public #CXServices players:

☑️ Accelerating #AITransformation viewed as a shift toward hybrid AI + human workforce and expected to improve margins in 2026
☑️ Strong demand for #AItraining and data annotation services continues

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New Alorica #CXServices in #Travel, #Transportation, and #Hospitality profile. Clients looking for a vendor w/ WFMaaS, QAaaS, and training as a service offerings, a comprehensive talent management practice, and expertise in trust and safety, should consider this profile.

REACH XCEL und LoyaltyEffect eröffnen zweiten Standort in Bulgarien Mit einem neuen Standort in Warna treiben REACH XCEL und LoyaltyEffect ihre Expansion innerhalb der Europäischen Union voran. Neben Sofia entsteht damit ein weiterer strategischer Hub für Service- und...

REACH XCEL opens first site in Varna, Bulgaria. The site will start with 50 employees. It has #CXServices centers in Heilbronn, Germany and Prishtina, Kosovo

@nhinsight.bsky.social

www.callcenterprofi.de/branchennews...

TP Q4 results: revs down -3.6% y/y (-0.6% like for like) to €2,587m

#CXServices #CX @nhinsight.bsky.social

www.tp.com/media/pxmfy4...

TaskUs Announces Fiscal Fourth Quarter and Full Year 2025 Results | TaskUs NEW BRAUNFELS, Texas --(BUSINESS WIRE)--Feb. 25, 2026-- TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innov...

TaskUs FY 2025 results: revs up 19.0% y/y to $1,183.5m, net income margin up 4pts y/y to 8.6%. FY 2026 outlook: revs between $1,210m to $1,240m. Announces CFO transition.

#CXServices #CX #TrustandSafety @nhinsight.bsky.social

ir.taskus.com/news-release...

TAS AG eröffnet neue Standorte in Zagreb und Kapstadt Die TAS AG treibt ihre Internationalisierung voran und hat zum 2. Februar 2026 neue Standorte in Zagreb und Kapstadt eröffnet. Der inhabergeführte Customer Experience-Dienstleister setzt dort auf deut...

German TAS AG opens new #CXServices sites in #Zagreb and #CapeTown for German language delivery

#outsourcing #CustomerExperience #CX @nhinsight.bsky.social

www.callcenterprofi.de/branchennews...

The latest edition of our #CXServices Insights Newsletter is now available. It provides a round-up of our current and upcoming research and thought leadership, as well as news from around the industry...

sowo.kr/9ESFf3Jx
#CX

New Movate #CXS in #Travel, Transportation & Hospitality vendor assessment. Outsourcing clients looking for a #CXServices vendor with a strong live agent assist toolkit with IP, use cases across processes, and a number of travel deployments...

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IBEX Reports Record Quarterly Revenue and EPS, Raises Fiscal Year Guidance | IBEX Limited Record second quarter Revenue, Adjusted EBITDA, EPS, and Adjusted EPS Revenue grew 17% versus prior year quarter, fourth consecutive quarter of double-digit growth EPS grew 45% year-over-year to $0.83...

IBEX Q2 results (ending 31 Dec): revs up 16.7% y/y to $164.2m, margin up 1pts y/y to 7.8%.

Revises 2026 revenue guidance: $620m to $630m from previously $605m to $620m.

#CXServices @nhinsight.bsky.social

investors.ibex.co/news-release...

Movate and Krisp Announce Strategic Partnership to Transform Global CX Delivery with AI-Powered Voice Solutions - Movate Plano, TEXAS – January 28, 2025 Movate, a global leader in digital technology and customer experience services, today announced a strategic partnership with Krisp, a leading real-time Voice AI provide...

Movate partners with Krisp for AI accent softening and #AIVoice translation

#CXInnovation #CXServices #AITransformation

@nhinsight.bsky.social

www.movate.com/movate-and-k...

SPARK Matrix™: CX Management (CXM) Services

qksgroup.com/market-resea...

#CustomerExperienceManagement #CXServices #CustomerExperience #CXStrategy #OmnichannelExperience #CustomerJourney #AIinCX #CustomerEngagement