In 🇫🇮, emergency calls related to health issues but which emergency #calltakers identify as not requiring immediate response from EMS are directed to 116 117 medical helpline.

This service model of 112 & 116 117 working together has made life easier for ERC operators.

EENA2019 - Wellness of call-takers and dispatchers The stress experienced by call-takers/dispatchers is what develops with listening to someone else’s absolute worst day - every day. The job is stressful and conditions are not always perfect, as sitting for extended periods of time affects a number of health issues. In this session we learn about initiatives that can help them to feel better! Chair: Kaili Tamm, Adviser, Information Moni-toring Department, Ministry of the Interior, Estonia Speakers: Marty Smyth, Chief Executive Officer, Emergency Services Telecommunications Authority, Australia - Helping the helpers; Supporting those on the front line Jules Lockett, Practice Learning Manager, London Ambulance Service, United Kingdom - Work-place Wellness Susanne Ottenddorfer, Medical Director & Siegfried Weinert, Special Projects Manager, Emergency Communication & Coordination Centre of Lower Austria, Austria - From fat to fit: Workplace related health projects at the dispatch center More information: https://eenaconference.org/ - "Operator", short film by Caroline Bartleet. https://www.operatorshortfilm.com/

They care of us, how can we make sure to take care of them? Wellbeing of #calltakers and #dispatchers is essential

👉 Do not miss the special session at #EENA2019 where representatives from 🇬🇧, 🇦🇺& 🇦🇹told us what works for them:

bit.ly/2WPpT7Z

#Calltakers are the very first point of contact to someone in need & do a great work in a job that can be as fulfilling as it is challenging. 👥

#Humansof112 can now collaborate to raise awareness of #mentalhealth in the control room by taking this survey 👇

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📣EENA webinar today at 15h (CEST)

Join us and learn how #calltakers and #dispatchers can make the most out of #tech4good, how different countries approach high-quality training, best practices sharing and much more...! 👨‍💻👩‍💻

How to join?👇

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