Legal-aid programs pilot AI intake systems to cut long queues and improve referrals At a panel on AI for access to justice, legal-aid and bar-referral programs described pilots that use voice and web-based AI to triage callers, integrate with case-management systems, and preserve human review; leaders said the tools aim to reduce average wait times (about two hours in one program) and improve matching while keeping opt-out and off-ramps.

Legal-aid programs are harnessing AI technology to drastically reduce wait times and improve client matching, paving the way for a more efficient justice system.

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