Technology, Innovation, Cybersecurity, and Knowledge Management: The Four Essentials for Today’s Federal Government IT Leaders - Government Technology Insider Federal IT leaders need four essential elements: technology, innovation, cybersecurity, and knowledge management.

The four leadership essentials for government executives: #technology, #innovation, #cybersecurity, and knowledge management. governmenttechnologyinsider.com/technology-i... #ConstituentService #Chenega

Pathways to Modernizing Citizen Engagement: The Role of AI - Government Technology Insider Explore pathways to modernizing citizen engagement with the latest AI-powered tools.

In this podcast, two industry insiders and #technologists discuss proven paths to #modernization by US #government agencies. governmenttechnologyinsider.com/pathways-to-... #ConstituentService #Maximus #Genesys #GovCon

AI Promotes Accuracy and Efficiency in SNAP Benefits Determination - Government Technology Insider Accurate determination of eligibility has always be crucial to the administration of programs like SNAP.

Good read about how #government agencies root out fraud, waste, and abuse in the #SNAP program. governmenttechnologyinsider.com/ai-promotes-... #ConstituentService #Efficiency #Compliance #Maximus

​​How the Kansas Department of Labor Created a Perpetually Adaptive Unemployment Insurance System​ - Government Technology Insider ​​A perpetually adaptive system and mindset are critical to keep government systems functional and relevant.​

In this podcast, Amber Shultz, Secretary of Labor with the state of #Kansas, explains how the new #unemployment #insurance system adapts to user needs, evolving policies, and changing #technology. governmenttechnologyinsider.com/how-the-kans... #ConstituentService #TataConsultancyServices

Innovation Office outlines AI pilots — enterprise chatbot and Frontdesk trial to improve 24/7 constituent service The Innovation Office updated the committee on projects including Gov AI (an enterprise chatbot licensed from a vendor) and a low‑cost Frontdesk pilot to centralize call, text and web interactions; the office plans phased rollouts, training, and pilot evaluations with department tech staff involvement.

Milwaukee's Innovation Office is rolling out cutting-edge AI tools like Gov AI and Frontdesk to revolutionize constituent services and improve efficiency—get ready for a tech transformation!

Click to read more!

#MilwaukeeMilwaukeeCounty #WI #AIInitiatives #ConstituentService

​​How State Government Agencies Can Become Data Sharing Organizations​ - Government Technology Insider ​​Learn how state agencies can become data sharing organizations and put that data to use for constituents.​

In this podcast, two industry experts discuss how state governments can transform raw data into actionable insights for #economic growth and social benefits. governmenttechnologyinsider.com/how-state-go... #TataConsultancyServices #govIT #ConstituentService #BigData

The State of Kansas Sets the Standard for Unemployment Insurance Modernization Programs - Government Technology Insider For the State of Kansas, this mismatch between critical systems and technology was all too clear in their unemployment insurance (UI) system.

How the state of #Kansas continues to innovate with its #unemployment #insurance modernization program. governmenttechnologyinsider.com/the-state-of... #govIT #ConstituentService #TataConsultancyServices

​​Powering Public Events: How High-Capacity Wi-Fi Drives Community & Economic Impact​ - Government Technology Insider To support safety, operations, engagement, and the modern event experience, public venues must have high-capacity Wi-Fi.

"The global public #WiFi market is expected to nearly triple, from $12.8 billion to over $34 billion by 2034, driven by surging demand for connectivity in public venues." governmenttechnologyinsider.com/powering-pub... #Connectivity #govIT #ConstituentService

Well, this is a nice treat. Although, Ollie is much more of a starter villain himself…

#ConstituentService @scalzi.com @subpress.bsky.social #BookMail #BookSky

thank you @mikenellis.bsky.social there are thousands of #publicservants who show up - #constituentservice #communityengagement #showingup when it counts! @andrevasques.bsky.social - #publicservice #publicservant - #servicefortherightreason

Streamlining Customer Experience in Government & Building Trust  - Government Technology Insider Federal leaders share customer experience strategies that streamline service, modernize systems, and increase public trust across agencies.

Government officials at Customs & Border Protection, Veterans Affairs, and the Department of Defense discus best practices in constituent service and mission achievement. governmenttechnologyinsider.com/streamlining... #CX #ConstituentService #Verizon #CustomerExperience

It's a #bookreview for #ConstituentService by @scalzi.com
#LoveToRead #Booktube
youtu.be/6v1n2PqgBXc

State and Local Agencies Harness AI for Smarter Government Kansas’s state and local agencies are working to harness AI for their IT modernization efforts.

This new study dissects the current state of Artificial Intelligence, and goals for its future use by state and local #government agencies. governmenttechnologyinsider.com/state-and-lo... #AI #innovation #govIT #ConstituentService #GovCon

Advancements in Data Extraction Drive Efficiency at the Department of Veterans Affairs  - Government Technology Insider Advancements in data extraction technology have enabled the Department of Veterans Affairs to deliver medical care and services more efficiently to veterans.

The Department of #Veterans Affairs is a powerhouse when it comes to capturing, sorting, reviewing, and extracting data. Here is why: governmenttechnologyinsider.com/advancements... #technology #GovIT #GovCon #ConstituentService #Maximus

User-Centric Modernization is the Key to Innovation, Readiness, and Mission Success for the Department of Defense - Government Technology Insider User-centric modernization is playing a critical role in driving innovation, readiness, and mission success for the Department of Defense,

#FedGovTV host, Francis Rose, an guest Pamela Powers, a retired Air Force Colonel and currently Executive Managing Director of Defense Market at #Maximus, discuss "user centric modernization" in this interview. governmenttechnologyinsider.com/user-centric... #DoD #UX #ConstituentService

Solving Unemployment Insurance Challenges So States Can Build Resilient, Accessible Programs - Government Technology Insider Here are three common unemployment insurance challenges states face in their modernization efforts and how technology can help overcome them.

This article explores how state and local governments are building "forever-modern #unemployment #insurance (UI) programs." governmenttechnologyinsider.com/solving-unem... #ConstituentService #TataConsultancyServices #WorkerBenefit

The Freedom of Information Act Empowers Citizens but Creates Challenges for Agencies - Government Technology Insider The Freedom of Information Act (FOIA) empowers citizens but creates challenges for agencies tasked with finding the requested information.

"The Freedom of Information Act (FOIA) empowers citizens to access government records.. But for federal agencies tasked with fulfilling a record-high number of requests, #FOiA can be a nightmare." governmenttechnologyinsider.com/the-freedom-... #Casepoint #ConstituentService

Trump Officials Escalate Layoffs, Targeting Most of 200,000 Workers on Probation Workers across the federal government were terminated on Thursday after the federal government’s human resources division advised agencies to lay off most probationary employees.

I've asked my two senators and congressman how many of their staff members have been cut in the layoffs. I'm sure they'll respond as they have to my other questions.

By ignoring me. #ConstituentService www.nytimes.com/2025/02/13/u...?

#constituentservice folks: Any suggestions or recommendations for an enterprise CRM system adaptable for casework?

Back in my days as a Congressional staffer, we used IQ, but I don't think it's available for governments or agencies outside the federal system (though please correct me if I'm wrong).

Employ Digitization and Automation to Support Georgia State Employees - Government Technology Insider Understanding and implementing digitization and automation effectively can enable Georgia to support agency staff.

With the right process and set of #technologies, automation empowers state government to more efficiently deliver constituent services, programs, and support. This white paper explains how: governmenttechnologyinsider.com/employ-digit... #GovIT #ConstituentService #TataConsultancyServices

Social Sector Hero Award Aims to Honor Organizations Making a Measurable Impact in Their Communities  - Government Technology Insider Kara Barnes of Clear Impact introduces a new awards program aimed at finding a Social Sector Hero.

Introducing the "Social Sector Hero" awards sponsored by a consortium of respected industry players and media: governmenttechnologyinsider.com/social-secto... #ClearImpact #ConstituentService #PublicService

The Technologies Helping Agencies Deliver Exceptional Total Experiences - Government Technology Insider On the front end you’ve got mobile apps, interactive websites, and contact centers, but what are the technologies helping agencies deliver exceptional TX?

"Chief among these harbingers of disaster for #government agencies are data silos that obstruct the movement of information, contact centers that can’t scale, and systems vulnerable to #cybersecurity threats." governmenttechnologyinsider.com/the-technolo... #govIT #ConstituentService

Contact Center Modernization Showcases Agency Investments in Customer Experience  - Government Technology Insider There’s a growing effort to make interactions with federal agencies more like those a customer would experience interacting with a retail or consumer contact center.

This exclusive Q&A about call center #modernization features Joe Jeter, Senior Managing Director for Federal Technology at #Maximus; and Prashant Krishnamurthy, Senior Solutions Architect at #Amazon Web Services. governmenttechnologyinsider.com/contact-cent... #CallCenter #ConstituentService

Shifting Mindsets: From Customer Experience to Total Experience - Government Technology Insider While there’s a lot of talk about improving customer experience for federal agencies shifting mindsets to focus on total experience will deliver better outcomes.

Shifting the public sector agency mindset from "customer experience" to "total experience." governmenttechnologyinsider.com/shifting-min... #ConstituentService #Maximus #PublicSector

How a Total Experience Mindset is Enabling the Department of Defense, the IRS, and Others to be Part of the Customer Experience Revolution - Government Technology Insider Adopting a total experience mindset is helping federal agencies to be part of the customer experience revolution.

There is a customer experience revolution in the public sector! governmenttechnologyinsider.com/how-a-total-... #DoD #IRS #CX #Maximus #ConstituentService