Customer Service Orgs Set to Double Their Tech Spend, Gartner Says By 2028, over 50% of customer service organisations will double their technology spend, without an equivalent reduction in talent.

“Technology spend is rising rapidly, yet talent needs are evolving – not disappearing,” said Kathy Ross, Vice President Analyst in the Gartner Customer Service & Support practice.

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Call Centre Market Size, Share | Industry Report 2035 Call Centre Market is predicted to reach USD 232.52 Billion at a CAGR of 15.05% by 2035, Global Call Centre Industry Analysis By Service Type, Business Function, Deployment Type, Industry Vertical, Re...

Call Centre Market Size, Share | Industry Report 2035 www.marketresearchfuture.com/reports/call...
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🚀 The key to AI in customer service? Make bots do the heavy lifting on simple tasks, but let humans handle the heart. 💖 Balance is everything. #AIforGood #CustomerServiceTech