Our colleague Joel shares top tips on how #Retail staff can support #DisabledCustomers.
For more guidance on how to equip shop floor colleagues with greater confidence around disability, purchase our new resources.
50% off until 29 April (discounted for our members): https://ow.ly/ujiM50Yeg3P
Deaf sales assistant, who wears a hearing aid and a sunflower lanyard, talking to a smiling customer in a supermarket. Business Disability Forum's 'Changing the image of disability' is in the lower right corner of the image.
There are many things you can do to make retail staff more confident with #DisabilityInclusion.
Get our top tips on how to equip shop floor colleagues to support your #DisabledCustomers, drawn from our new set of resources for #Retail Workers.
Read the blog: https://ow.ly/CrzS50Y4MhF
Shopper with spina bifida, who uses a wheelchair, laughs with a friend in the soft furnishings section of a store. Business Disability Forum's 'Changing the image of disability' logo is in the lower right corner of the image.
New #DisabilityInclusion resources for #Retail workers, 50% off until 29 April💡
Guarantee customer satisfaction with our pack designed to give shop floor workers the skills to remove barriers for #DisabledCustomers. (Preferential price for our membership.)
https://ow.ly/Zazt50Y4L0x
The way frontline staff interact with disabled customers can shape someone’s whole experience, leading to lasting loyalty, or disappointment and disengagement.
Read our 10 reasons why #customerService is essential to the #UtilitiesSector:
ow.ly/zqbz50XTUzo
#DisabledCustomers
Partially sighted sales assistant handing a receipt to a customer over a counter in a cinema. They are both smiling and there's a bag of popcorn on the counter. Business Disability Forum's 'Changing the image of disability' logo is in the lower right corner of the image.
Ensuring your frontline staff deliver exceptional service to #DisabledCustomers has many benefits, including a better customer experience, new skills for colleagues and a boosted reputation for your brand.
Explore our Desk-Free Workers Project: https://ow.ly/NFf550XGq6s
#Accessibility should be a strategic focus at the highest levels.
Our CEO Diane Lightfoot shares insights in this article in @businessquarter.bsky.social:
ow.ly/WAtE50WK9qZ
#DisabledCustomers #CustomerService #DisabilityInclusion
"Businesses, why are you making it hard for people to spend their money with you?”
Read our Director of Public Policy and Research's reaction to the new Government study on the experience of #DisabledCustomers in this piece from @businessquarter.bsky.social.
#DisabilityInclusion
Wheelchair user who has cerebral palsy talks on the phone outdoors. The Business Disability Forum 'Changing the image of disability' logo is in the lower right corner of the image.
Tips on phoning #DisabledCustomers ☎️
Speak clearly.
Give the person time to talk.
Ask the customer to repeat if needed.
Recap information to check that you've understood each other correctly.
More guidance in our free resource, part of our Disability Essentials range: ow.ly/IgYP50WgEEv
Business Disability Forum Annual Conference branded card for the session ‘Pursuing the Purple Pound’. The top of the card is on a blue background, with the title at the top and the photos and names of the speakers in circles: AJ Nanayakkara, LEGO Group; Georgina Colman, Purpl Discounts; Kathryn Townsend, Nationwide Building Society; Rebecca Hitchings, Boots UK & ROI (Chair). Below this, on a white background, are the event details: ‘Annual Conference – Disability inclusion: Business as usual? Thursday 19 June 2025. Online and in-person at EBRD, London. Sponsored by Microlink’ (logo), ‘Co-hosted by EBRD’ (logo). On the bottom right is the graphic of a shop front with a sign hanging above the door that reads ‘open’.
Our next #AnnualConference2025 speakers have all chosen to differentiate their brand by seeking out disabled customers. They tell us about the challenges and the lessons learned.
#BDFBusinessAsUsual #DisabledCustomers #PurplePound
Business Disability Forum Annual Conference 'Disability Inclusion: Business as usual?', Thursday 19 June 2025 online and in person at EBRD, London. Conference session: 'Pursuing the Purple Pound’. Speakers (their photos in circles): AJ Nanayakkara, LEGO Group; Georgina Colman, Purpl Discounts; Kathryn Townsend, Nationwide Building Society; Rebecca Hitchings, Boots UK & ROI (Chair). Sponsored by Microlink (logo), co-hosted by EBRD (logo). On the lower right corner is the event graphic: the icon of a shop front with a sign hanging above it that reads 'open'.
Hear from businesses that cater to disabled customers at our #AnnualConference. Why did they choose to do so and what have they learned?
19 June, online and in-person. Open to our membership only. Registration is free.
ow.ly/I6Ts50W2s4H
#BDFBusinessAsUsual #DisabledCustomers
