Utilities tell committee disconnections have fallen since 2019; co-ops urge targeted assistance over blunt metrics Utilities and cooperatives told the House committee that annual disconnect events fell from about 10,000 (pre-pandemic) to roughly 8,000; witnesses described notification processes, the timing of disconnect windows, Green Mountain Power's EAP program details (25% discount, eligibility at 185% FPL, up to two arrearage-forgiveness events), and cautioned about unintended consequences of rigid regulatory metrics.

Disconnects have decreased significantly since 2019, but experts warn that rigid metrics may harm vulnerable customers—are targeted assistance programs the key to sustainable support?

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