County touts 311 rollout and AI agents; board presses on data governance and outreach Prince William County updated the board on its 311 service since a May 2025 soft launch: omnichannel intake, 63,000+ interactions, AI chatbot and voice agent activity, and planned Spanish-language and SR-type expansions; supervisors sought assurances about data governance, Willow's performance, and district-level dashboards.

Prince William County's 311 platform has already facilitated over 63,000 interactions since its launch, revolutionizing how residents connect with local services.

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