Rocky Mount staff says billing timing error affected about 26,000 accounts; council presses for fixes and outreach City staff told a special Rocky Mount council session that a timing error between meter reads and bill generation affected roughly 26,000 accounts. Staff said customers were charged only for actual usage, promised safeguards and outreach, and council asked for legal options and a dollar estimate for any forgiveness.

A timing error in Rocky Mount's utility billing process has affected 26,000 customer accounts, prompting urgent calls for fixes and outreach from the city council.

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Rocky Mount residents demand answers after utility billing error affects about 26,000 accounts Residents packed the Rocky Mount City Council meeting to protest a utility-billing error that produced overlapping or extra bills for roughly 26,000 accounts; city officials said an investigation is underway, the manager estimated about $7.5 million in affected charges, and the city attorney said the city lacks authority to forgive specific accounts.

Residents of Rocky Mount are demanding answers and refunds after a utility billing error affected 26,000 accounts, leaving many frustrated and seeking clarity from city officials.

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#RockyMountNashCounty #NC #RockyMountUtility #PublicEngagement #CitizenPortal #CivicAccountability