Still fun, took a few, watch out ;) #sdgc16 thanks @MrStickdorn

'Agile does not have an opinion' How can Service Design add context and customer focus to your agile implementation process. #sdgc16

Smart factories as service systems. Service Design adds the user/operator view in the System Ingenieur's plan #blueprint #sdgc16 @IXDSberlin

Modelling an impactful immersive research program within eng-driven organisations, Loved principles & examples @google @erinmuntzert #sdgc16

Smart factories as service systems. 'The glove makes the human more readable for the machine.' @IXDSberlin #sdgc16

Customer centric entrepreneurship. Nice ideas for raising client satisfaction. How do you see them scale? @knab_nl #sdgc16

Combining strengths #servicedesign #leanstartup #agile Let's stop arguing over taxonomy, let's be friends #validation #iterative #sdgc16

Digital stamp @PostNL genius #SDGC16

Re-imagine care for the most complex, highest cost patient populations through telehealth. #sdgc16 @Philips #sdgc16

'Start small, but start! Be prepared to be surprised.' Experiences from integrating #servicedesign in large organisations @T_Labs #sdgc16

'A compelling vision makes your service popular like free pizza at a party' #designled #change @ollyking @hereatEngine #sdgc16

'A tangible artefact creates a stronger brand experience.' @ceesvandok @tomtom #sdgc16

'You never change things by fighting the existing reality. To change something, build a new model that makes the existing obsolete.' #sdgc16

1/3 of people who are homeless in UK have been looked after by the state in their youth. Amazing project to improve this @GayleRice #sdgc16

How 3D prototyping can change the processes of service and product development today and in the soon future @Ultimaker #sdgc16

The real world stories give Service Designers lessons learned from engineering dominated cultures. @Romyvandenbroek #sdgc16

Prototyping in physical space, not the first iteration I guess. @philips #sdgc16

'As a service' models for medical equipment and risk-based models with shared accountability in new service development #sdgc16 @Philips

'What is the worst idea for this?' as a recipe for fun and inspiration @dominicwilcox #sdgc16

Bringing together young inventors with crafts people. Great to see what's on their minds #sdgc16 @dominicwilcox

Amazing 'Design to launch' workshop with @SmartDesign @gordonhui @JMNicholson #sdgc16

#lifesaver after the party #sdgc16

Service Design demand is changing from the front stage to the back stage #sdgc16 @birgitmager

Change the concept of vitality by adding all services in one app @wechat @chinabridgeco #sdgc16

Fascinating to see how services are designed in China, by engaging the community & adapting SD tools for their needs @chinabridgeco #sdgc16

Consider and design for use and not-use time #sdgc16

We know how to bend sheet metal and create emotions very well. In the future we design the broader mobility ecosystem @bmw #sdgc16

With Sale we loose influence on the physical experience & communication, With digital we have the chance to keep the connection @bmw #sdgc16

Appeal on all levels, product and experience, visceral and emotional experience @bmw #sdgc16 #holgerhampf

RollsRoyce got out of the hardware business by selling runtime, engine powered by the hour instead. Product to service @RollsRoyce #sdgc16