SMWorld Day 2
people: Wesley Eugene , Jamie Stannard, MBA , Ric Mims , Doug Rabold , and Rocky McGuire and the solution to world peace we developed (armed only with two paper clips, a bag of cheetos and 163ft of duct tape)- i’m saving that for tomorrow #smworld
. .and away we go! Can’t wait to collaborate, ideate and learn !
I’ll shoot for at least 2 new contacts and 3 new ideas daily - stay tuned for more :)
here’s hoping i’ll see you at #SMWorld
#OSC ers- ima try to park near the entrance / exit at breakfast : lunch so i’m hoping to catch up there!
**Deadline extended!**
You have until April 25 to submit a session for HDI's Service Management World. #SMWorld
smworld.com/call-for-spe...
The Call for Speakers for Service Management World is ready to close on April 18! Share your wisdom.
#ITSM #ESM #SMWorld
smworld.com/call-for-spe...
The 2025 Service Management World Call for Speakers is officially open! If you have insights to share with the IT service community, we'd love for you to submit a session proposal. The deadline to apply is April 18. #SMWorld #ITSM #ESM
Super Mario World - Athletic (Locrian)
#supermario #mario #snes #Athletic #theme #smw #smworld #supernes #s #vgm #bgm #ost #soundtrack #gaming #gamemusic #videogames #videogamemusic #locrianvgm #locrianmusic #locrian #mode #scale #locrianscale
#locrianmode #スーパーマリオ #ロクリアン
youtu.be/SJhB5pUjCpk?...
Back from #SMWorld, if we’re not connected yet on LinkedIn, I’m going to be sharing a bunch of interviews, notes and a short podcast over there:
Https://linkedin.com/in/mattberan
Great little major incident management guide from the presenters -link below.
#SMWorld
gianteagle.sharepoint.com/:b:/r/sites/...
Feedback is important i. Your processes. Make time to review, improve and share yours!
#SMWorld
After crowdstrike, the team developed an app that allows team members to simply MFA, between teams to control access and authority.
BRILLIANT!
#SMWorld
Don’t use email for alerting. It’s too slow and hidden of a channel for MIM (Major incident mgmt)
#SMWorld
A lot of stress on practicing Major Incident Management.
Removes the gotchas.
#SMWorld
Great advice on these slides for people designing Major incident Management and trying to get good at it.
#SMWorld
As always, a process is really about collaboration and teamwork- so there some things to consider
#SMWorld
You know your process is getting good when your peers thank you for it.
#SMWorld
If your business and teams don’t like a process, it’s not giving enough value!
#SMWorld
They used a secret password on the days following the event (which rotated often) - to validate when IT was REALLY calling the stores.
Amazing.
#SMWorld
Last session- Caitlin Price and Jessica Szalla doing an interactive Major Incident Experience
#SMWorld
Don’t wait until the “end” to share positive or negative feedback.
Do it realtime so we can adapt.
#SMWorld
Bad metrics and performance are OKAY. That is reality and own it.
It’s the only way to improve!
#SMWorld
You are only as good as you are perceived.
#SMWorld
Results, metrics and scorecards should all lead to LEARNING - not discipline (it isn’t the stick)!
#SMWORLD
Call, tickets and feedback are your three major data types that you need to make better decisions, performance and metrics.
#SMWorld
Love that this one includes “do you review your own calls and listen to them?”
Omg this preso is SOOO good!
#SMWorld
Give your teams time to RECOVER from the trauma of EACH call.
#SMWorld
The best techs on your team are the best HUMANS.
#SMWorld
