PG&E apologizes for Dec. 20 Mission Substation outage; announces credits and claims process; supervisors demand accountability PG&E acknowledged it failed to meet standards during the Dec. 20 outages that affected roughly 130,000 customers, said repairs at the Mission Substation were completed Jan. 20, announced automatic bill credits (residential $200; business $2,500) and an expedited claims process, and committed to improvements in restoration estimates and coordination with city agencies. Supervisors and residents pressed for clearer communications, better prioritization of vulnerable customers, and independent investigation.

PG&E takes full responsibility for the December outage that left 130,000 customers in the dark, promising bill credits and a revamped claims process while facing tough questions from city supervisors.

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