You don’t need a total tech overhaul to get real value from #AI.

Verint bots are designed to plug into your systems or models, prove ROI in 30 days, and deliver real business outcomes without the drama.

New blog: buff.ly/YvpVCth

#AIinCX #CustomerExperience #CXAutomation #VerintAPAC

Great CX starts with #KnowledgeManagement.

Verint senior director, KM strategy, John Chmaj, tells #KMWorld how AI-driven KM + community engagement can simplify support for customers and employees.

Faster answers, better experiences.

buff.ly/vSPyF43

#VerintAPAC #AIinCX #CustomerExperience

Congratulations to Tiffany Hess & Lori Peterson for being named to #CRN’s 2025 Women of the Channel list for the 3rd year in a row!

Their leadership continues to elevate Verint’s partner ecosystem and channel success. buff.ly/9lLMtJb

#VerintAPAC #WomenInTech #Channel #CRNAwards #PartnerExcellence

Speed > sympathy?

Verint new data shows customers are 4x more likely to value fast service over empathy (56% vs. 15%).

Great CX means AI-powered speed, with human backup when it matters most.

buff.ly/NaDirU6

#VerintAPAC #CXTrends #AIinCX #CustomerExperience

Why does voice sentiment analysis matter?

Daniel Ziv from Verint says it’s simple:

1 You can’t manage what you don’t measure
2 Acting early on negative emotions boosts loyalty
3 Better sentiment insights = better business outcomes

👉 buff.ly/syyAKHg

#VerintAPAC #CXInsights #VoiceAnalytics #CX

📅 Save the Date: Verint Engage 2025 is coming to Sydney this September! 🇦🇺

APAC’s premier #CX #automation event - designed to help you harness #AI, elevate your engagement strategy, and drive real business outcomes.

Stay tuned for more detail!

#VerintEngage2025 #VerintAPAC #CXevents

Verint has been recognised in destinationCRM’s 2025 CRM Top 100 in the Customer Service category!

This recognition reflects our commitment to driving innovation in AI-powered customer experience.

Explore the full list 👉 buff.ly/JyVmHgM

#destinationCRM #Award #VerintAPAC #CRMTop100

In finance, trust in AI is everything.

Explainable AI = transparency.
Responsible AI = ethics + governance.

Together, they build AI that’s fair, safe & accountable.

Check out 5 best practices for Responsible + Explainable AI in compliance: buff.ly/Q7MjlfV

#VerintAPAC #AIinFinance

How do you deliver smarter CX and cut costs?

Halfords did it with Verint Knowledge Management.

✔️ 20% less contact centre workload
✔️ 50%+ digital enquiry resolution
✔️ 40% cost drop in Y1

Here's how 👉 buff.ly/9SECkmS

#CXAutomation #VerintAPAC

Saxo Bank Drives Compliant, Collaborative Customer Engagement with Verint Discover how Saxo Bank deployed Verint Financial Compliance to record, store, monitor, and analyze millions of regulated interactions.

Our #CXAutomation helped streamline compliance, improve data security, and enhance adaptability to evolving regulations.

www.verint.com/case-studies...

#VerintAPAC #FinancialCompliance

Verint TimeFlex Bot Provides an Unprecedented Level of Schedule Flexibility for Telco Company’s Employees Learn how Verint helped a leading telecommunications company improve employee satisfaction, enhance operational costs, and reduce costs at once.

A leading Australian telco reduced attrition by 24% and unplanned absences by 24.1% using Verint’s TimeFlex Bot, boosting agent satisfaction & operational efficiency.

Case study 👉 www.verint.com/case-studies...

#VerintAPAC #AIpoweredCX #WFM

Double your agent capacity & drive ROI! Verint’s Agent Copilot Bots deliver real business outcomes you can measure in weeks, not months or years.

🔗 www.verint.com/blog/doublin...

#VerintAPAC #CopilotBot #AIBusinessOutcomes

Volaris Transforms Digital Customer Experience Through Messaging and Automation Learn how Volaris Airlines transformed the digital customer experience through private messaging channels and automation.

Volaris achieved AI-powered self-service outcomes:

✅ 85% digital containment rate
✅ 3x increase in agent capacity
✅ 5M customer interactions/year + improved CSAT

www.verint.com/case-studies...

#VerintAPAC #CX #AI

In Conversation: How Agent Copilot Bots Deliver AI Business Outcomes Founder and President of DMG Consulting, Donna Fluss, discusses how agent copilot bots deliver outcomes such as improved productivity and enhanced customer + agent experiences.

www.verint.com/blog/in-conv...

#VerintAPAC #AI #ContactCentre #CXAutomation

Empower IT and Data Science Teams with Unique Behavioral Data Learn how Verint Platform and Engagement Data Hub help your IT and Data Science teams be more agile, making their analyses faster and more insightful.

IT & data science teams can leverage unique customer interaction data to improve AI models, optimise automation & drive better CX.

Smarter insights lead to more efficient, personalised experiences.

www.verint.com/blog/empower...

#VerintAPAC #AI #DataScience #CXAutomation

Last week we co-hosted an executive roundtable with Team Marksmen in Mumbai, exploring how AI is reshaping customer engagement for NBFCs, from automation with empathy to compliance-first CX.

Great discussions on the future of #AI-driven #CX!

#VerintAPAC

Congratulations to Leana Marx, our Partner Manager at Verint, for being named a finalist in the B&T Women Leading Tech Awards for Customer Success! 👏👏

This recognition highlights your dedication to supporting our partners and driving impactful customer outcomes.

#VerintAPAC #WomenLeadingTech

Revolutionize Your KM Capabilities with The Verint Knowledge Automation Bot See how the Verint Knowledge Automation Bot™ leverages AI for knowledge management and can quickly surface relevant information and create more efficient customer conversations.

The Verint Knowledge Automation Bot delivers AI-powered knowledge retrieval, enhancing CX and agent efficiency and increasing agent capacity by ~20%!

✅ Faster responses
✅ Smarter self-service
✅ Optimised workflows

🔗 www.verint.com/blog/revolut...

#VerintAPAC #KnowledgeManagement #AI #CXAutomation

A heartfelt thank you to all our partners who joined our Partner networking drinks event at Maggie Choo’s, hosted by Verint’s President for the Asia Pacific region, Ady Meretz and the APAC leadership team.

We look forward to continuing our journey together!

#VerintAPAC #HongKong

🏆 Verint is on the Constellation Research ShortList™ for Digital Customer Service & Workforce Engagement Management, highlighting the role of AI-powered automation in transforming CX and workforce engagement.

#VerintAPAC #CXAutomation #DigitalCustomerService #WEM

Verint VP North Asia and Korea, Matty Kaffeman, shares how Open CCaaS empowers businesses to scale #CX while integrating existing technologies. With 20+ years in China, Verint helps brands navigate #AI-driven transformation and global expansion.

👉《客户观察》2025年1-2月刊 总第47期 (pg 96-101)

#VerintAPAC

How Verint’s GIC in Bengaluru Will Contribute to its Global R&D With AI automation playing an increasing role in GCC operations, Verint aims to prioritise employee upskilling and reskilling at the GIC.

Verint’s Global Innovation Center (GIC) is driving innovation in AI, data science, and analytics, shaping the future of customer experience technology.

analyticsindiamag.com/gcc/how-veri...

#VerintAPAC #Innovation #AI #ResearchAndDevelopment

The Three Types of Feedback Data Essential for Effective VOC Discover how Verint VOC enables you to listen, analyze and act on feedback and deliver exceptional experiences for your customers.

📢 Voice of the Customer (VoC) success starts with a complete view of feedback.

Organisations need direct, indirect & inferred feedback to truly understand customer sentiment & drive CX improvements.

Here's how: www.verint.com/blog/the-thr...

#VerintAPAC #VoiceOfTheCustomer #CXInsights