✅ Giving agents more control over their own wellbeing
✅ Giving leaders simple, no-cost tools

𝗪𝗮𝗻𝘁 𝗺𝘆 𝗳𝗿𝗲𝗲 𝘀𝘁𝗿𝗲𝘁𝗰𝗵 𝘀𝗵𝗲𝗲𝘁 𝘄𝗶𝘁𝗵 𝘀𝗶𝗺𝗽𝗹𝗲 𝗺𝗶𝗰𝗿𝗼-𝗯𝗿𝗲𝗮𝗸 𝗶𝗱𝗲𝗮𝘀 𝗳𝗼𝗿 𝗵𝘂𝗱𝗱𝗹𝗲𝘀?
Comment “Yes” below and I’ll send you the link.

#ContactCentre #WHS #Burnout #Ergonomics #LeadershipDevelopment #Microbreaks

NexysCloud Call Centre: ACD queuing, live supervisor dashboard, full call recording. Built for SA businesses running 3-50 agents. No enterprise contract. Works on existing extensions. #CallCentreSA #NexysCloud
#CallCentreSA #NexysCloud #ContactCentre

Voice tone can help transform caller behaviour and experience on your automated phone system...

New on the blog: The Art of the IVR Recording: How Voice Tone Shapes Caller Behaviour

www.freshairstudios.co.uk/blog/latest-...

#IVRsolutions #contactcentre #callcentre

Yesterday we celebrated our amazing Contact Centre team on National Contact Centre Day 👏

Our Contact Centre answers every call and online form we receive - making our charity's impact possible every day.

#ContactCentreasaCareer #NCCD #ContactCentre

If you’re ready to turn ergonomics into everyday self-care behaviour — not just another policy — let’s talk.
📩 Message me to explore how we can build life-long self-care skills into your team.
#contactcentre #cx #workplacewellbeing #WHS #employeeexperience

Solutions to Sitting Your Way to Weight Gain and Pain Long hours of sitting slow metabolism, increase pain, and drive sneaky weight gain. Learn what leaders can do to protect health and performance.

𝗘𝘃𝗲𝗿 𝘄𝗼𝗻𝗱𝗲𝗿 𝘄𝗵𝘆 𝘄𝗲𝗶𝗴𝗵𝘁 𝗴𝗮𝗶𝗻 𝗳𝗲𝗲𝗹𝘀 𝘀𝗼 “𝘀𝗻𝗲𝗮𝗸𝘆” 𝗶𝗻 𝗰𝗼𝗺𝗽𝘂𝘁𝗲𝗿-𝗯𝗮𝘀𝗲𝗱 𝗿𝗼𝗹𝗲𝘀, 𝗲𝘃𝗲𝗻 𝘄𝗵𝗲𝗻 𝗽𝗲𝗼𝗽𝗹𝗲 𝗲𝘅𝗲𝗿𝗰𝗶𝘀𝗲?

This article explains why—and how leaders can reduce long-term health and injury risks.

#ContactCentre #weightgain #computerwork #EmployeeWellbeing
beyondergo.com.au/pain-and-wei...

Democratizing Data Insights with Verint’s GenieBot and Daniel Ziv In this episode of the _Winners' Circle_, host Russ Fordyce sits down with *Daniel Ziv*, Global VP of AI and Analytics at *Verint*, to discuss the revolutionary impact of Generative AI on the…

What if your #contactcentre data could surface a $2M–$6.5M opportunity in days?

In a new interview with Business Intelligence Group, D. Daniel Ziv explains how the Verint GenieBot turns decades of interaction data into actionable insight in seconds.

Watch here:

Why your brain has to work harder in an open-plan office than private offices: study We all know poorly designed chairs cause physical strain. But here’s why poorly designed workplaces are so mentally draining.

𝗡𝗼𝘄, 𝗺𝗼𝗿𝗲 𝗿𝗲𝘀𝗲𝗮𝗿𝗰𝗵 𝗰𝗼𝗻𝗳𝗶𝗿𝗺𝘀 𝘄𝗵𝗮𝘁 𝗺𝗮𝗻𝘆 𝘀𝘂𝘀𝗽𝗲𝗰𝘁𝗲𝗱: 𝗼𝘂𝗿 𝗯𝗿𝗮𝗶𝗻𝘀 𝗵𝗮𝘃𝗲 𝘁𝗼 𝘄𝗼𝗿𝗸 𝗵𝗮𝗿𝗱𝗲𝗿 𝗶𝗻 𝗼𝗽𝗲𝗻-𝗽𝗹𝗮𝗻 𝘀𝗽𝗮𝗰𝗲𝘀 𝘁𝗵𝗮𝗻 𝗶𝗻 𝗽𝗿𝗶𝘃𝗮𝘁𝗲 𝗼𝗳𝗳𝗶𝗰𝗲𝘀.

#cx #callcentre #contactcentre #mentalhealth #PsychologicalSafety

theconversation.com/why-your-bra...

The Silent Epidemic Facing Today's Workforce

𝗪𝗵𝗮𝘁 𝗶𝗳 𝗽𝗼𝗼𝗿 𝗽𝗼𝘀𝘁𝘂𝗿𝗲 𝗱𝘂𝗿𝗶𝗻𝗴 𝘀𝗰𝗿𝗲𝗲𝗻 𝘁𝗶𝗺𝗲 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲𝗱 𝘁𝗵𝗲 𝗿𝗶𝘀𝗸 𝗼𝗳 𝗮𝗿𝘁𝗵𝗿𝗶𝘁𝗶𝘀, 𝗱𝗲𝗽𝗿𝗲𝘀𝘀𝗶𝗼𝗻—𝗲𝘃𝗲𝗻 𝗱𝗲𝗺𝗲𝗻𝘁𝗶𝗮?

Tech Neck’s consequences go far beyond discomfort.

𝗚𝗼 𝘁𝗼 𝘁𝗵𝗲 𝗔𝘂𝘀𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗣𝗮𝗴𝗲 –
www.auscontact.com.au/Web/Web/Acti...

#HealthPrevention #WorkplaceHealth #contactcentre #Auscontact #TechNeck

- YouTube Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

#TimTalk - The Heart of Service: A blueprint for human-centric AI in customer service with Nick Glimsdahl buff.ly/9c0zyAw via @DLAIgnite #SocialSelling #DigitalSelling #CustomerExperience #CX #ArtificialIntelligence #AI #CustomerService #CallCenter #ContactCenter #CallCentre #ContactCentre

- YouTube Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

#TimTalk - The Heart of Service: A blueprint for human-centric AI in customer service with Nick Glimsdahl buff.ly/LBxF9xw via @DLAIgnite #SocialSelling #DigitalSelling #CustomerExperience #CX #ArtificialIntelligence #AI #CustomerService #CallCenter #ContactCenter #CallCentre #ContactCentre

#TimTalk - The Heart of Service: A blueprint for human-centric AI in customer service with Nick Glimsdahl buff.ly/LBxF9xw via @DLAIgnite #SocialSelling #DigitalSelling #CustomerExperience #CX #ArtificialIntelligence #AI #CustomerService #CallCenter #ContactCenter #CallCentre #ContactCentre

📞 Boost contact centre services
15 best practices include omnichannel support, AI + automation, real-time analytics, strong agent training, lower wait times, and secure operations.
🔗 www.writerinformation.com/insights/15-...

#CustomerService #CX #ContactCentre #Efficiency

📞 Upgrade your contact centre!
15 proven practices like omnichannel support, AI automation, real-time analytics, and strong agent training help deliver faster, more personalized service.
🔗 www.writerinformation.com/insights/15-...

#CustomerService #CX #ContactCentre #SupportTech

New blog! Verint Voice of the Customer brings together surveys, speech, and text analytics so you can spot issues, respond in real time, and never miss a moment that matters.

Read the guide: buff.ly/pd3sTPf

#CustomerExperience #AIinCX #VoiceoftheCustomer #ContactCentre

15 best practices to improve contact centre services Introduction In today’s digital-first world, contact centres are no longer just support hubs—they’re the frontline of customer experience (CX). A single interaction with a support...

📞 15 Contact Centre Best Practices
Enhance customer experience with proven strategies for efficient, responsive, and impactful contact centre operations.

👉 www.writerinformation.com/insights/15-...

#WriterInformation #ContactCentre #CX #CustomerService #BusinessInsights.

Digital Contact Centre | Reimagining Contact Centre Digitally Discover seamless customer interactions and enhanced support through our cutting-edge contact centre solutions. Elevate your customer service experience with Intelics Contact Centre.

📞 Intelics | Contact Centre Solutions
Enhance customer experience with Intelics’ omnichannel contact centre—offering inbound, outbound, telecalling, and customer care services.

👉 intelics.com/contact-centre

#Intelics #ContactCentre #CustomerExperience #Telecalling #BFSI #DigitalSolutions

Beyond Metrics: How Real-Time Sentiment Scoring is Redefining Supervisor + Employee Engagement in the Contact Centre It's 11 AM and one of your top agents has already handled 26 calls. The last three involved difficult customers, and you can see the stress building in her voice.

Quarterly NPS scores? Too late to act.

Real-time sentiment scoring gives CX leaders the power to support agents in the moment, before burnout hits. Smart, human-centred tech = better service and stronger teams.

New article by Katie Z buff.ly/MZ1yIos

#ContactCentre #AI #EmployeeWellbeing #CXEX

Schedule a Demo | VoiceInfra Sales Talk to our sales team to see how VoiceInfra can enhance your business communications. Request a personalized demo today.

Outdated call centres leak revenue daily. AI Voice Agents fix it:

✔ 24/7 human-like support
✔ Plugs into Cisco/Avaya
✔ Cuts costs by 40-65%
✔ 90% lower per-call costs

No rip-and-replace. Just results.

Book a demo: voiceinfra.ai/sales

#AI #CX #ContactCentre

Halfords Steers Forward with Frictionless, Value-Based Service Delivery Discover how Halfords guides consumers to rewarding, agile, and efficient digital channels with Verint Knowledge Management.

Halfords cut #contactcentre costs 30% & reduced workload 20% by centralising store contacts & using Verint Knowledge Management. 50%+ of simple enquiries are now handled by chatbots, improving efficiency & satisfaction.

In Conversation: How Agent Copilot Bots Deliver AI Business Outcomes Founder and President of DMG Consulting, Donna Fluss, discusses how agent copilot bots deliver outcomes such as improved productivity and enhanced customer + agent experiences.

www.verint.com/blog/in-conv...

#VerintAPAC #AI #ContactCentre #CXAutomation

#EPPC25 Session: Reimagining The Contact Centre For The #AgeofAI

Join Stephen Savage & @williamdorrington.bsky.social to deep dive into the word of AI-first contact centres and how they are revolutionising the #ContactCentre space

www.sharepointeurope.com/events/reima...

#Microsoft #PowerPlatform

Top Contact Centre Solutions to Enhance Customer Experience Discover the best contact centre solutions to improve customer interactions and boost operational efficiency | Octopus Digital Network

Discover the best contact centre solutions to improve customer interactions and boost operational efficiency | Octopus Digital Network
#contact #centre #solutions #contactcentresolutions #contactcentre #callcentresolutions
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octopusdigitalnetwork.com/contact-cent...

📢 Exciting News!

Our new PCI Agent Solution is here to revolutionise how you handle live-agent telephone payments! 🚀

Descope your agent PCI DSS risk, enhance security and improve customer experience. Learn more - youtu.be/TllorsERoPc?...

#pcidss #compliance #moto #contactcentre #v4.0.1

I had an #amazing #time #Call&ContactCentreExpo - it was #great to #catchup with #strategic #partners and former #colleagues to #talk about the #evolution of #contactcentre #workforcemanagement and #AI #enabled #selfservice - #great #talks from #ContentGuru & #Five9 📱📧💬💻 #callcentre #CRM #WFM #tech

#OnMyWay to #Call&ContactCentreExpo 📱📞📧💬 From #Wakefield to #London to see #Wavenet #strategic #partners - #Five9 - #ContentGuru - #Calabrio and #8x8

#Call&ContactCentreExpo #customerexperience #callcentre #WFM #CRM #contactcentre

Call Center Services - Outbound & Inbound Call Center - CareCall Call Center Services. Drive Sales. Boost Customer Satisfaction. Grow Your Business. Extend Your Operating Hours. 25 Years Industry Experience.

What are the rules about shamelessly punting our #ContactCentre callcentre.co.za?

I’ll be attending Call & Contact Centre Expo UK on the 27th and 28th November on behalf of @WavenetUK. See you there 📱📧💬💻

#contactcentre #customerexperience #customerengagement #callcentre #omnichannel #selfservice #WFM #CRM #callcentre #AI #chatbot #CX

#Exciting #start to the #Wavenet #sales #kickoff 📱 #Fantastic to #understand #microsoft #predictions around #AI and the #journey to #AIenablement 🧠💻

A #key #lesson I #highlight to #customers is #cloud and #datamigration is required for using #selfservice in the #contactcentre 💬📞📧