GoTo Connect Customer Engagement - Atendimento omnichannel profissional? youtu.be/8LqPOIFVmp8

#GoTo, #GoToConnect, #CustomerEngagement, #AtendimentoAoCliente, #ExperienciaDoCliente, #CX, #Omnichannel, #Multicanal, #WhatsAppBusiness, #AtendimentoDigital, #AtendimentoEmpresarial,

Vivantio Our highly configurable service management solution empowers you to take charge and deliver the best possible service experience to your customers.

The latest update for #Vivantio includes "Vivantio Secures Strategic Oakman Investment to Accelerate Service Growth" and "Service-to-Renewal Signal Mapping for Early Risk Detection".

#ITSM #ESM #CX https://opsmtrs.com/2ZiSKYU

@xitxarra | Linktree Linktree. Make your link do more.

CX2526.29 :: don’t stop the dance :: Stanislav Teterevlev - Substak - The Notwist - 13 & God - Masha Qrella - Terry Hall - if i die in mississippi - Damon & Naomi - Gino Paoli

#CX #podcast

linktr.ee/xitxarra

Aisa-X AI Agents For Business

WhatsApp is no longer just chat.

🚀 AiSA-X AI Agents:
→ Instant replies
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💡 Turn conversations into conversions.

👉 aisa-x.ai/whatsapp-ai-...

👉 Read more:
www.reddit.com/user/Fit_Ing...

#AI #AisaX #WhatsAppAI #Automation #LeadGen #SaaS #CX

Broadcom Only Broadcom provides real-time application and infrastructure monitoring tools to help you deliver amazing user experiences the first time, every time. But we also offer proven expertise and knowledge gained from helping thousands of companies succeed. Count on us for the guidance and insight you need to transform your company.

The latest update for #Broadcom includes "Debunking the Myth of the Homogeneous Network" and "Mastering DX #Netops Upgrade #Automation".

#monitoring #APM #CX https://opsmtrs.com/305NdkF

𝗪𝗵𝗲𝗻 𝘁𝗵𝗲 𝗿𝗶𝘀𝗸𝘀 𝗮𝗿𝗲 𝗸𝗻𝗼𝘄𝗻, 𝗯𝘂𝘁 𝘁𝗵𝗲 𝘀𝘁𝗮𝘁𝘂𝘀 𝗾𝘂𝗼 𝗶𝘀 𝘀𝘁𝗿𝗼𝗻𝗴, 𝘄𝗵𝗮𝘁’𝘀 𝗿𝗲𝗮𝗹𝗹𝘆 𝘀𝘁𝗼𝗽𝗽𝗶𝗻𝗴 𝘂𝘀 𝗳𝗿𝗼𝗺 𝗰𝗵𝗮𝗻𝗴𝗶𝗻𝗴 𝗵𝗼𝘄 𝘄𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝘄𝗼𝗿𝗸𝗲𝗿𝘀? For Leaders in contact centres, the question is whether training is sufficient to reduce foreseeable risk.

#CX #WHS #Ergonomics #Leadership #Wellbeing #WorkplaceHealth

David Wachs on using AI to Enhance Customer Communication: A Serious Insights Interview David Wachs portrait by ChatGPT from his LinkedIn Profile Picture. In this conversation, Handwrytten founder David Wachs explores how AI and automation can enhance, rather than erode, authentic customer relationships by scaling genuine human gestures, such as handwritten notes. He explains where generative AI belongs in customer communication, how brands should rethink the obsession with ROI when it comes to appreciation, and why tangible, thoughtfully timed outreach cuts through today’s saturated digital noise. Three key takeaways Automation should deliver consistent, “full‑stop” thank‑yous at scale, while AI supports tone and grammar—not full-cloth drafting—so that messages remain genuinely human.

✍️ AI should scale human gestures—not replace them. @Handwrytten's David Wachs on why a few well-timed handwritten notes still cut through digital noise, and why gratitude isn't an ROI metric. 🤝 #AI #CustomerExperience #MarTech #CX

Monitoring vs. Observing: The Hidden Difference That Shapes Every Customer Experience Thank you for stopping by to read my latest blog post. I heard the words monitoring and observing. These words were something I heard in relation to an IT technical reference. I thought to myself, …

Check out my latest blog post where I share how monitoring and observing impacts the customer service experience and the feelings customers may have based on their experience. #customerserviceisreal #customerexperience #emotionalintelligence #youneedthecustomer #CX #consulting #AI

wp.me/p3USzP-kP

Market Forecast: Customer Loyalty Solutions (CLS)

qksgroup.com/market-resea...

#CustomerLoyalty #LoyaltyPrograms #CustomerRetention #CustomerEngagement #CustomerExperience #CX #DigitalTransformation #MarketingTechnology #MarTech #Personalization #CustomerCentric #BrandLoyalty #GrowthStrategy

Aisa-X Free AI Chatbot

Still losing leads?

⏳ Late replies = lost customers

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Chatbots frios são passado! 🛍️✨ Em 2026, o nicho é Retail Tech de Hiper-personalização. IAs com inteligência emocional que vendem de forma humana e consultiva. Futuro do varejo! Post via happah.ai #Varejo #IA #CX #ECommerce

Zendesk Zendesk empowers organizations to improve their customer engagement and better understand their customers.

The latest update for #Zendesk includes "A complete guide to #AI copilots in 2026" and "The ultimate guide to change enablement".

#helpdesk #customerservice #CX https://opsmtrs.com/2RM3kDm

The Contact Center Is Dead: Long Live the Operations Layer CRM, social CRM, CX, digital disruption, customer experience, customer engagement, customer service, IoT, AI, MachineLearning, bots, chatbots, AI, gen

Stop celebrating ticket deflection. It’s a vanity metric. If you buy AI without cleaning your "smelly data," you're just paying an "ego tax" for a fast, confident idiot. Demand resolution.

zurl.co/N41BY

#CX #AI #CRM

Mobile-first CX is where loyalty is won (or lost).

The Airship Pilot Program gives you early access to new enhancements so you can improve the experience before general availability. Then prove what’s working.

➡️ Get started now. https://bit.ly/4rBjVVF

#Airship #Mobile #CX #MarketingStrategy

The Casino Experience Advantage: How to Win Beyond Free Play The casino experience advantage: reduce friction, align Ops, and track the KPIs that drive repeat visitation beyond ince

Your offer isn’t the problem. The friction is.
Players Club lines. Confusing promos. F&B bottlenecks. Stressful check-in.
Win beyond free play by engineering the experience.
#CasinoMarketing #CX
www.jcarcamoassociates.com/casino-experience-advant...

@ConsentPlace v2 launched 2 days ago.
Most asked question: "why hasn't anyone built this before?"
Because acting on emotion in real time — at enterprise scale — requires infrastructure that didn't exist.
We built it.
consentplace.com/en
#EmotionalDynamics #AI #CX

INETCO INETCO provides real-time transaction performance monitoring, payment fraud detection and on-demand analytics solutions for omni-channel banking, ATM self-service networks and payment processing environments.

The latest update for #INETCO includes "Why fraud prevention must evolve in milliseconds, not hours or days" and "INETCO team shares fraud predictions for 2026".

#cybersecurity #monitoring #paymentprocessing #CX https://opsmtrs.com/3ppijQl

Zendesk Zendesk empowers organizations to improve their customer engagement and better understand their customers.

The latest update for #Zendesk includes "The ultimate guide to change enablement" and "Customer service quality assurance: The ultimate guide".

#helpdesk #customerservice #CX https://opsmtrs.com/2RM3kDm

AI isn’t about replacing marketers, it’s about empowering them.

See Airship’s approach to responsible AI innovation that simplifies creation, accelerates decisions and protects what matters most: trust.

➡️ https://bit.ly/3YfQc8v

#AI #ProductMarketing #GrowthMarketing #ResponsibleAI #CX

Heading to Aviation Festival Asia? Ask yourself:

1️⃣ Is our CX unified across channels?
2️⃣ Are we using Mobile Wallet to drive revenue?
3️⃣ Can I prove mobile ROI to leadership?

If not, visit Booth F09 for practical solutions.

https://bit.ly/3MZCFQE

#AviationFestAsia #Aviation #CX #Airship #Mobile

Concentrix Reports First Quarter 2026 Results Delivers revenue and profit within guidance Maintains consistent full year outlook Strong momentum in iX Suite enterprise wins NEWARK, Calif., March 24, 2026 (GLOBE NEWSWIRE) - Concentrix Corporation ...

Concentrix Q1 FY26 (ending February) results: revs up 5.4% y/y to $2,500.4m, operating margin down 2.4pts y/y to 4.7%.

Outlook for Q2: 1-2% in CC revs y/y growth.

More details @nhinsight.bsky.social

#CX #CustomerExperience #CXServices

ir.concentrix.com/news/news-de...

What Happens When A Brand Fails To Deliver On Its Basic Promise | AdExchanger Customers don't need perfection. But they do need to know that a brand will make it right when something goes wrong.

Brand trust is fragile. 📦

Allison Schiff, Managing Editor, AdExchanger, writes about a FedEx delivery miss and what it says about slogans, customer experience and the push toward AI-driven operations.

Innovation doesn’t help if the basics fail.

#AdExchanger #CX #Marketing

Reimagine CX operations, and AI strategy with the DREAM Workshop.
Facilitated sessions + AI-powered insights = actionable roadmaps and confident decision-making for CX leaders.
Learn more & schedule your session: ow.ly/3g2C50YrUsI
#ContactCenter #DREAMWorkshop #UpstreamWorksDREAM #CX #AI

Wie KI-Chatbots Deine Apotheke empfehlen 👉 apo.cx/s/eOa92

#apotheke #CX #kundenbewertung #KI #AI

Jetzt neu: KI-gestützte Analyse Deiner Kundenbewertungen 👉 apo.cx/s/l1h4B

#apotheke #CX #kundenbewertung #KI #AI

Market Forecast: Customer Data Platform (CDP)

qksgroup.com/market-resea...

#CustomerDataPlatform #CDP #DataDrivenMarketing #CustomerExperience #CX #DataAnalytics #DigitalTransformation #MarketingTechnology #CustomerEngagement #DataManagement #Personalization

Your move isn’t to be more different. It’s to become undeniably relevant.

𝘞𝘩𝘢𝘵 𝘢𝘳𝘦 𝘺𝘰𝘶 𝘥𝘰𝘪𝘯𝘨 𝘳𝘪𝘨𝘩𝘵 𝘯𝘰𝘸 𝘵𝘰 𝘮𝘢𝘬𝘦 𝘴𝘶𝘳𝘦 𝘺𝘰𝘶𝘳 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘢𝘵𝘪𝘰𝘯 𝘪𝘴𝘯’𝘵 𝘣𝘦𝘤𝘰𝘮𝘪𝘯𝘨 𝘪𝘯𝘷𝘪𝘴𝘪𝘣𝘭𝘦 𝘵𝘰𝘮𝘰𝘳𝘳𝘰𝘸?

#BeyondDistinction #Leadership #CX #FutureOfBusiness

👇 Drop a comment or DM us to grab your copy our FREE Stretch & Reset Sheet . What's your team doing to stay comfortable on long shifts? We'd love to hear what's working.

#BeyondErgo, #injuryprevention #ergonomics#wellness #callcentre #cx #Auscontact #backpain #MSD #MoveMore

Aisa-X AI customer support

1000+ conversations. Zero delays.

AI agents with Aisa-X:
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#AI #AisaX #Automation #CustomerSupport #VoiceAI #Tech #SaaS #CX

If you’re attending Aviation Festival Asia consider this:

61% of internet traffic is now on mobile. We help airlines turn that touchpoint into a competitive advantage.

Book a 15-minute strategy session at Booth F09 to learn how.

https://bit.ly/3MZCFQE

#AviationFestAsia #Airship #CX #Mobile