At #VerintAPACEngage, Josh Feast, VP & General Manager of Copilot Bots, shared how BT Group achieved a 10% revenue uplift after deploying Verint’s Coaching Bot across 5,000 agents.
A clear example of AI delivering real, measurable business impact.
At #VerintAPACEngage, Verint VP Matty Kaffeman highlighted the real complexity behind building AI in-house — from model drift and updates to security and hallucination risks.
Out-of-the-box solutions can deliver business outcomes in days, without the long-term operational burden.
It's a wrap! We’re catching our breath from an incredible week, overwhelmed by the support and participation from our customers across the region sharing their success stories.
Thank you to all who made the journey, made the time, and made this our best #VerintAPACEngage yet.
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We’re still going strong at #VerintAPACEngage!
Gaurav Chugh (Axis Bank) on building operational excellence with CX automation, balancing efficiency, scale & trust.
Raj Nair (Piramal Finance) on using AI-powered analytics to improve multilingual accuracy & support smarter agent decisions.
Real business outcomes from real customers at Verint APAC Engage
RACV on how TimeFlex Bot boosts agent flexibility
Serco on the link between empowerment & efficiency
IRAS on scaling empathy in public sector CX
#AIinCX #VerintAPACEngage
High-energy sessions from brilliant CX leaders across 17 countries sharing how Verint AI is driving measurable business outcomes across APAC.
Real customers. Real results. Real transformation. #VerintAPACEngage #AIinCX
Kicking things off on the mainstage at #VerintAPACEngage! What a start to the day w/ AI-Ady digital twinning the real Ady Meretz to set the scene for AI-powered CX innovation.
We're beyond humbled by the incredible turnout from customers and partners from around APAC.
One more sleep until #VerintAPACEngage!
Two days of AI-powered CX, real stories, and bold ideas kick off tomorrow in Sydney.
Thanks to our speakers, sponsors, and customers for helping us make it the best yet.
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Verint APAC Engage 2025 speaker announcement!
Stephen Scheeler, former CEO of Facebook ANZ, joins this year’s agenda to share expert insights on what AI means for the future of customer engagement.
Register to attend → buff.ly/n4FwoXO
#VerintAPACEngage #AILeadership #CXAutomation
Verint APAC Engage 2025 is back, bringing together CX and contact centre pros across the region. Expect two days of AI insights, expert speakers & real-world stories showing how CX is being transformed.
Learn. Connect. Innovate.
buff.ly/n4FwoXO
#VerintAPACEngage #Engage2025 #CustomerExperience
