Wow, Adobe hat echt ein feines Gespür für Kundenbindung 👀.

#badCX

@bluecrossma.bsky.social should be ashamed of this, but they won’t be. Nearly 2 hours on hold. And they wonder why I’m canceling my policy. #healthcare #badcx #CustomerExperience

Entweder stumpfes Marketing ins Blaue oder die Wahrnehmung, dass Menschen ihre Beziehungsfähigkeit komplett verloren haben - oder Beides. #BilligerMietwagen, darf ich auch zu zweit in dem Auto sitzen? Oder dann Schleudersitz?

#badCX

#Adidas reizt aktuell wahrhaftig die Rückzahlung retournierter Artikel bis zum Maximum aus. 41€ hängen seit 11 Tagen in der Luft. Das sollte sich mal einer der üblichen Onlineshops wagen 👀.

#badCX

I was a customer and I left their site to gripe about their site's design on multiple social networks.

#BadDesign #BadWebDesign #BadUI #BadCX

"Bitte überprüfen Sie Ihre letzten Einkäufe bei..." als Betreff und dann eine Produktbewertung in der E-Mail einfordern 🙄. Richtig bedauerliche #CX. Freue mich auf die nächste #NPS Befragung des Unternehmens, um diese Klickgier zu zerreißen.

#badCX #badUX

Has anybody else noticed that #Amazon is becoming increasingly unreliable, with orders more frequently getting cancelled? The cancelled orders are initially reported as experiencing some kind of difficulty, but they never arrive. Good luck if what you depended upon them for was critical.

#cx #badcx

My Toyota Yaris

Car Park OCR attempt to read my number plate and map it against my prepayment.

OCR on the left hand barrier of Car Park Red, Short Stay at Gatwick South is pretty crap. Then sentenced to recursive chatbot hell trying to get it mapped against my prepayment before exit. Eventually found a customer services email address to fix it #BadCX

my @AmericanAir customer experience so far this week. Was on upgrade list on 3 flights but never got one. Rode in a row of million milers in the back of the bus on longest flight. Got stuck in cheap seat while a boor in front of me cranked his seat into my face. #badCX #EpicFail

of course @ikea's delivery company messed up, cancelled, didn't bother to follow up. Wasted morning, now have to reschedule. #badCX