📣 Coming soon my paper titled The "AI" Infestation of 988 Lifeline. It will be a read and weep situation.
It's a work I started in 2022 but had to set down for a couple years, and things have gotten worse.
#CrisisLines #988Lifeline #NoAI #Vibrant #SAMHSA #SuicideResearch
#CrisisLines #NoAI
1/2 Figures from my paper on #988Lifeline & #AI which is near final. I'll self-publish in next week or two.
Fig. 1
reformcrisistextline.com/wp-content/u...
Statements read in direction of arrow are connected with "therefore". Statements read in opposite direction "because".
#CrisisLines #CrisisTextLine
Ever wonder wha happen to CTL's for-profit spin-off #Loris dot ai? Two Harvard Business School case studies later, generated a research paper on "AI assist" CX ($9.95 paywall and $30 paywall) and then last year acquired by Contentsquare.
contentsquare.com/press/conten...
#CrisisLines #NoAI #StopAI
"At significant cost savings for your behavioral health care spend"
And my question is always cost savings at whose expense?
And my answer is always, at the expense of those calling in and those who answer. At the expense of our humanity.
web.archive.org/web/20221202...
sad truth, doing more research on this and realizing my big predictions and warnings were all about things that were already happening #CrisisLines please #StopAI #NoAI
I'm trying to finish a paper i started in 2022, this time I will finish it. will make public w/in next few weeks.
🇨🇦 I'm a #Regulated #HealthProfessional. #BC is pushing the use of #Unregulated, #Unaccredited providers by requiring #CrisisLines to refer to the #BCACC- BC Association of Clinical Counselors which is not a #Regulatory body. Vulnerable people are being hurt!
@josieosborne.bsky.social
#bcpoli
🇨🇦🇨🇦🇨🇦🇨🇦🇨🇦🇨🇦
1/ because of people i've crossed paths with--beginning 2020 when, with pandemic coming, i volunteered for #CrisisTextLine --because of those people, it's all been worth it. All the disillusionment about #CrisisLines #mh "care" as industries.
The latest friend led to me getting very excited about
10/ my tweet 2023-04-08: Im predicting / warning that so-called sentiment analysis from voice and text is going to be pushed into US #988Lifeline #crisislines. Those who have deeper understanding to these claims please be aware, & consider the vulnerable nature of the persons this will be used upon.
6/ Behavioral Health Link develops & markets #CrisisLines services to #988Lifeline providers. One of their offerings in 2023 was: "Voice-Currently in R&D, voice analysis technology to provide real time feedback on a caller’s emotional state to improve care delivery." web.archive.org/web/20221202...
1/ Lack of #Consent #CrisisLines
so i've warned before about use of crisis line conversations as data w/o consent (because meaningful consent can't be given in those moments). & the for-profit push to CONNECT crisis call data to other systems. Exhibit A+. behavioralhealthlink.com/behavioral-h...
I advocate to keep #AI out of #CrisisLines and out of all care for persons who are emotionally distressed, aka mental health. It feels like a losing battle, but your papers with @olivia.science feel like lifesavers.
Why is this important? Tech corps just calc costs.
www.theverge.com/news/858102/...
#warmlines #crisislines #suicide #suicidalprevention Please share this poster resource for endangered people that police would be a threat to!
@begus.bsky.social @langofmind.bsky.social Maksymilian Dąbkowski @davidrmortensen.bsky.social Steve Nadis (Quanta) some constructive feedback. those of use fighting #AIHype, for all kinds of reasons (for me it's #CrisisLines) we need your help to never assign human cognition, behavior, to this tech.
where do i remember seeing #Deloitte before...oh yes #TheTrevorProject and they also flirt with #SalesForce hmm sensitive data nearby would be oh so fun to "de-person-ize" and whatever might a for-profit company do with #CrisisLines conversations?
philanthropynewsdigest.org/news/deloitt...
3/
"Witnessing the manifestation of its own vision for mass commitments, the New York Times blames it all on Trump."
"AI can now predict, more reliably than humans can, the existence of mental illnesses that don’t exist yet."
[my comment:
THIS IS THE ONE COMING FOR #CRISISLINES PEOPLE]
un preocupa para lineas de crisis #CrisisLines
another thing i like to do (when not raising alarms abt #CrisisLines) is share beautiful, important, human, creative, hopeful, voices. What you might not otherwise find. Starting w #NaimaGreen but explore the project #CulturesOfCare @obi-belonging.bsky.social
belonging.berkeley.edu/cultures-of-...
#EdTech is critically important area for resistance & abolishment of unwanted #AI, unwanted #Surveillance and exploitation. Right along with #WealthCare #CrisisLines #EHR
For awareness about the EdTech Law Center.
Students, faculty are vulnerable because their consent is limited by the setting.
9/ It's not hard to predict what's happening. mh crisis industry trying to get billing codes & surveillance from #CrisisLines. Vibrant just got a new CEO from the insurance industry, Cara McNulty. Already using the term "patient data"
bhbusiness.com/2024/09/12/r...
6/ #TherapySky #SocialWorkers #SuicideResearch #CrisisLines
You're going to have to choose sides. We badly needed data protections & consent for interventions at #988Lifeline. Too late now--not hard to guess ICE and anti- #trans feds have already asked #Vibrant for access to its Uniform Platform.
To protect #CrisisLines from the likes of #SalesForce & other #AIHype #MedTech #EHR #WrapAround type data seeking missiles, it will require #CrisisLineWorkers to #Organize.
Organize, then protect callers & yourselves.
I'm looking at you, workers at #CrisisTextLine #TheTrevorProject #988Lifeline
As i say blah blah dangers of #988Lifeline contractors & even #Vibrant itself doing who knows what with conversation data, w/ contractors such as #RingCentral in mix; and warning about #SalesForce & their ilk encroaching into #CrisisLines, here's why.
btw #404Media stop endorsing #BetterHelp ffs
#CrisisLines #988Lifeline #Vibrant #CrisisTextLine #TheTrevorProject etc
Terms of Service, read as
"Service on Our Terms in Exchange for Your Data and Autonomy"
but that gets long so maybe
Terms of Data Extraction
Do we detect any regret fm likes of #SalesForce? No. What of tech companies like #Lyssn #NABLA "AI" #Oxevision? Authoring their own papers or getting #988Lifeline or #KaiserPermanente to front them
Embedding in #CrisisLines, #EHR & your doctor's office. Contracting to US #WealthCare. Say no to this
@seshiofolk.bsky.social I collect resources for therapy and #CrisisLines to see what I can recommend. Your website read like a dream until I got to "Client & Clinician-Centered AI Initiatives... We’re building AI that enhances..."
That is a hard no. My email is at my website if you want to discuss.
taking #CrisisLines notes and #KaiserPermanente well, disappointed but not surprised sadly. you deserved much better and i'm sorry they failed to support you during what sounds like incredibly frightening and confusing moments
#TransRightsAreHumanRights
support #TransLifeline - donate if you can!
#TransLifeline is in essence defunded by #Vibrant #SAMHSA #988Lifeline because they don't agree to their policy and #CrisisLines industry pressures to send interventions w/o consent
reformcrisistextline.com/wp-content/u...
Putting this here to balance what imo is a glossing over of risks of non-consensual intervention from 988. Suggest sharing alternative #CrisisLines #WarmLines to #988Lifeline until they honor consent, incl data use. Also define 'imminent risk' in article. ty
reformcrisistextline.com/wp-content/u...
