Rocky Mount staff says billing timing error affected about 26,000 accounts; council presses for fixes and outreach City staff told a special Rocky Mount council session that a timing error between meter reads and bill generation affected roughly 26,000 accounts. Staff said customers were charged only for actual usage, promised safeguards and outreach, and council asked for legal options and a dollar estimate for any forgiveness.

A timing error in Rocky Mount's utility billing process has affected 26,000 customer accounts, prompting urgent calls for fixes and outreach from the city council.

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