🌟 2025: a year where we continued to make health and social care services better for you in Leicester and Leicestershire

🌟 2026: our work continues

Visit our website to see more about our work.

#Leicester #Leicestershire #PatientFeedback

#NHS #PatientFeedback #HealthCare #PatientExperience #ChangeInHealthcare #FFT #FriendsAndFamilyTest

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✨ Another glowing review from Neil! We're so glad to hear about your positive experience, Neil.

Thank you for trusting Dr. Dring and our team with your PDT treatment and skincare journey. 💫

#PatientFeedback #SkincareJourney #PDTTreatment

Every review's a chance to shine brighter.

Patient Reviews empower clinics to learn, evolve, and celebrate their successes. Honest feedback sparks meaningful change. Let’s grow together!

#SimplyCast #SmallCanadianBusiness #SmartClinic #PatientFeedback #ContinuousImprovement #HealthcareVoices #fyp

Every review is a step towards greatness!

Patient Reviews empower clinics to learn, innovate, and celebrate their successes. Honest feedback sparks real, impactful change.

#SimplyCast #SmallCanadianBusiness #SmartClinic #PatientFeedback #ContinuousImprovement #HealthcareVoices #fyp

Transforming Patient Feedback Into Actionable Insights Through Natural Language Processing: Knowledge Discovery and Action Research Study Background: Patient feedback has emerged as a critical measure of healthcare quality and a key driver of organizational performance. Traditional manual analysis of unstructured patient feedback presents significant challenges as data volumes grow, making it difficult to extract meaningful patterns and actionable insights efficiently. Objective: To develop and evaluate a comprehensive methodology for analyzing patient feedback data using natural language processing (NLP) and Knowledge Discovery in Databases (KDD) approaches, aiming to identify key patterns, themes, and variations in patient experience across different demographic groups and care settings, and to translate these insights into actionable improvements in healthcare delivery. Methods: This study applied an integrated KDD-Action Research framework to analyze 126,134 patient feedback entries collected at Alexandra Hospital, Singapore in 2023. A comprehensive suite of text mining techniques including sentiment analysis, topic modeling, emotion detection, and aspect-based sentiment analysis was employed to uncover patterns in patient-reported experiences. The dataset included 92,578 (73.4%) entries containing free-text comments, comprising 1,568,932 tokens with an average comment length of 16.9 words. Multiple analytical techniques were triangulated to ensure validity and reliability of findings. Stakeholder engagement throughout the research process facilitated the translation of analytical insights into practical improvements. Ethics approval was obtained from the National Healthcare Group Domain Specific Review Board with a waiver of informed consent granted for this retrospective analysis of de-identified patient feedback data. Results: Text mining analysis revealed a moderately positive overall sentiment across the feedback corpus (average polarity score: 0.42), with 68.8% of comments classified as positive, 25.4% neutral, and 5.8% negative. Topic modeling identified 10 distinct topics including staff attitude and service (10.2%), healthcare staff professionalism (10.1%), hospital environment (10.0%), and waiting time (10.0%). Aspect-based sentiment analysis highlighted nurse attitude (sentiment score: 0.65), staff helpfulness (0.61), and doctor expertise (0.58) as the most positive aspects, while waiting time (-0.42) and billing transparency (-0.28) emerged as the most negative. Demographic segmentation revealed significant variations in patient priorities, with younger patients (

JMIR Formative Res: Transforming Patient Feedback Into Actionable Insights Through Natural Language Processing: Knowledge Discovery and Action Research Study #PatientFeedback #HealthcareQuality #NaturalLanguageProcessing #DataAnalysis #KnowledgeDiscovery

💬 Thank you, D.S., for your kind words.
We’re grateful for your trust and proud to provide care that puts our patients first. 💙

#PatientFeedback #Testimonial

Can we find "the perfect midwife", Kylie?
Check out this beautiful story shared about Kylie the travelling midwife, who at the time in 2023, was at Esperance Health Campus as this author had an emergency caesarean section birth. www.careopinion.org.au/102012
#midwife #birth #patientfeedback

This week Care Opinion Australia's National Manager Rebecca Somerville presented "Through both lenses” at #QAMH2025 sharing how lived experience & honest feedback drive real change in mental health care. Challenging us to listen beyond facts & respond with compassion. #MentalHealth #PatientFeedback

Listening, learning, improving – How Care Opinion supports NHS England's 10 Year vision Update from Care Opinion

NHS England says that by 2026, patient feedback should reach clinicians + drive change.

At @careopinion.org.uk , we’ve been making that happen for 20 years.

Curious how it works?
Read my new blog: 👇 www.careopinion.org.uk/blogposts/12...

#CareOpinion #NHS #PatientFeedback #HealthCare

Because we know how important your sexual and reproductive healthcare is, we make sure to tailor our services to *your* needs. 

#justthepill #abortiondelivered #keepourclinics #abortionishealthcare #abortionisessential #medicationabortion #patientfeedback

A nurse in a light blue uniform embraces another person wearing a patterned jacket in a hospital setting. The background features bright yellow panels and medical equipment, indicating a healthcare environment.

A woman wearing a patterned blue and white dress stands in a hospital room, holding a folded garment wrapped in plastic. She is next to an open cardboard box, and the background features medical equipment, yellow and white walls, and grey patient chairs.

"I have seen people working tirelessly, juggling multiple responsibilities with a constant air of professionalism and without ever compromising on care or kindness."

Olivia, a recent patient at Chase Farm Hospital, wanted to give back to the team who supported her.

#ChaseFarm #NHS #PatientFeedback

Healthcare facility reports 96% patient satisfaction during extended appointment times Patients provide immediate feedback, achieving satisfaction rates significantly higher than open market standards.

Kootenai County is setting a new standard in healthcare with an impressive 96% patient satisfaction rate, thanks to extended appointment times and real-time feedback!

Learn more here

#KootenaiCounty #ID #CitizenPortal #CommunitySatisfaction #PatientFeedback #HealthcareQuality

Just a few more hours until our @careopinion.org.uk spring conference! With an amazing group of speakers and engaging sessions - We look forward to seeing you there!
#PatientFeedback #HealthcareFeedback #Conference

heart in hand highlighting simple and secure healthcare feedback

Ensure patient trust and securely capture sensitive data. Improve care with our robust, secure platform which empowers healthcare providers to deliver better outcomes with confidence

www.snapsurveys.com/sector-solut...

#HealthcareSurveys #PatientExperience #SecureData #PatientFeedback #DataDriven

#EBCD #PatientExperience #InclusiveCare #BetterTogether #PickerEurope #CoDesign #PersonCentredCare #Healthcare #PatientVoices #PatientFeedback #ExperienceBasedCoDesign

Spring Online Conference 2025 Update from Care Opinion

Our conference is coming up on the 29th May @careopinion.org.uk! We've got some great speakers and some really engaging sessions. Find out more in our blog here: www.careopinion.org.uk/blogposts/12... #PatientFeedback #HealthcareFeedback #Health #Care

This image introduces our new Chair. It features her photo along with some decorative elements. In addition to these and the Care Opinion logo, there is a direct quote from Catherine, which reads: "As Chair, I simply try to channel all the great qualities on display in the 'boardroom' toward the Care Opinion mission — helping people share their experiences of health and care in ways that are safe, simple, and lead to learning and change."

We’re excited to welcome the new Chair of our Board of Directors here at Care Opinion — @clabinjoh.bsky.social 👏
Read our interview with Catherine on our blog👇
www.careopinion.org.uk/blogposts/12... #PatientFeedback #Healthcare #HealthcareFeedback @careopinion.org.uk

Webinar: Promoting Care Opinion and how to ask for feedback Update from Care Opinion

Did you miss our webinar on how to ask for feedback from the public about health and care services? Not to worry, we have a recording on our blog, why not check it out?
#webinar #PatientFeedback #ServiceUserFeedback #PublicFeedback

www.careopinion.org.uk/blogposts/12...

Care Opinion and NHS Greater Glasgow and Clyde’s Pulmonary Rehabilitation Service Update from NHS Greater Glasgow & Clyde

Have you read this great blog on @careopinion.org.uk from NHS Greater Glasgow & Clyde's Pulmonary Rehab Service? Its a brilliant example of what you can learn from the public if you actively seek feedback www.careopinion.org.uk/blogposts/12... #PatientFeedback #HealthcareImprovement #PublicFeedback

A Journey of Coordinated Care: A Provider's Experience Update from Care Opinion Canada

Have a read of this fabulous blog from our friends @careopinioncanada.bsky.social. Its from a Healthcare providers experience and titled "A Journey Of Coordinated Care" www.careopinion.ca/blogposts/6/...
#PatientExperience #PatientFeedback #HealthCare #HealthcareJourney

Patient’s feedback for Dr. Rajesh C. Maniar sir
#PatientFeedback #Gratitude #DrRajeshManiar #MentalHealthCare #ExpertPsychiatrist #HealingMinds #GIPSHospital #gipshospital #mentalhealth #ahmedabad #Gujarat #GIPS #psychiatry #psychiatrist #psychology #gips #healthymind

Happy Patient

💖 Moments like these inspire us to continue providing world-class care and support to every individual who trusts us.
Thank you for trusting us.
Connect with our health expert "SANJANA" for your medical queries:
Call/ WhatsApp: wa.me/+91-8076034750
#PatientFeedback #HappyPatients @hospidio.com

Bar chats showing month by month how many stories have been shared on Care Opinion

Since April 2024, 7,326 members of the public have shared their feedback on @careopinion.org.uk about NHS Scotland services. These stories have received 8,773 responses from staff, thanking the authors and explaining what they will do with this feedback #PatientFeedback #Learning #Change #Healthcare

Every contribution counts! Take a few moments to complete our survey and be a part of the solution: https://ipsos.uk/RAIRDAsurvey2024 #RAIRDaware #PatientFeedback #RAIRDcommunity @LUPUSUK @WeAreSRUK @vascuk #BSSA

Help us make a difference in the lives of those living with RAIRD. Share your experiences and insights in our survey today: https://ipsos.uk/RAIRDAsurvey2024 #HealthcareSurvey #PatientFeedback #RAIRDaware @LUPUSUK @WeAreSRUK @vascuk #BSSA