Last week, our Service Desk Team had the opportunity to attend The Service Desk & IT Support Show!
With leading industry suppliers sharing insights and hosting seminars, SITS25 offered a variety of valuable learning opportunities and fresh perspectives.
#SITS25 #ITSupport #ServiceDesk #ExCeLLondon
Went to #sits25 at London #Excel and saw this.. F1 cars always look bigger IRL
#photowalkmyworld #photography #f1 #mclarenf1
Amplify voices that are ignored.
Give credit where it is due.
#SITS25
Design jobs and assignments by desire. By emotions. I want to feel “this way” at work.
#SITS25
What can teams do?
#SITS25
Don’t just invite diverse humans, build pathways to their success.
#SITS25
Audit for bias and equity.
Amazing idea.
#SITS25
Remove names and gender from onboarding.
Question your model’s training. Is it using ethical data?
#SITS25
Work upstream to primary and secondary school to change the SOCIETAL language and patterns.
#SITS25
Here’s one way to address bias.
Have your leadership team shadow women in the organization
#SITS25
Bias isn’t just human, it is digital. #SITS25
“What do you want from the men in this organization?”
“Curiosity”
Brilliant.
#SITS25
Another session on inclusion in tech for #SITS25
It’s not about getting better, it’s about getting better at feeling!
#SITS25
Imagine work technology that helps tell you when you are stressed.
#SITS25
“Your call is being recorded for quality, training (and mental health) purposes”
#SITS25
Mental health is a critical process. If someone in IT has a mental breakdown: major incident.
#SITS25
People should be part of Service Design and transition.
Mental health has to be embedded in your processes and designs.
#SITS25
Empathy had better not be a buzzword in your organization.
#SITS25
Omg I love this: event management stops incidents.
Why aren’t we doing that for our people?
Pilots do it. Why not IT?
Set up a framework and policy on how you respond and help your staff.
Make it easy for people to access help.
#SITS25
When your staff isn’t visible (remote/hybrid), how do you empathize with them?
#SITS25
Great point that in France it is against the law to overwork your people.
You should NOT profit off your people’s mental health.
#SITS25
If you push your employees to overwork, their brain chemistry might be the equivalent of being drunk.
#SITS25
Day 2 - kicking off with a presentation about the various personalities and psychology at work.
#SITS25
It’s not about perfection, it’s about progress.
Be patient, stay focused and know you’ve got this!
#SITS25
“Everything I’ve done in life, I haven’t been ready for it.“
Do the same in your professional life.
Great session so far.
#SITS25
Question from the audience. How do you find coaches and mentors that will work.
Personally, she did it on LinkedIn.
She found the REED network for women in technology- find opportunities like that.
#SITS25
