Thanks iQor for the engaging #CXTransformation2026 discussion on the recent M&A activity, investments in value-based commercial models, focus on B2B growth as a service, IP for predictive NPS, AI insights assistant with automation discovery & use of #AI recruitment and training.

Thanks HGS for the #CXTransformation2026 briefing. Strengths include a renewed strategy focusing on practical #AI execution, modular agentic AI orchestrator Agent X with live deployments, AI-simulated training at scale, and investments in an insights virtual assistant.

Thanks TTEC for the #CXTransformation2026 briefing earlier today. Highlights: healthcare sector growth, GTM w/ hyperscaler partnerships, incl. assets sold on vendor marketplaces, IP for #CCaaS to AI integration, investment in #AI observability, and acceleration of trust & safety services.

Thanks Intelcia for the #CXTransformation2026 briefing. Sizable presence in the French market, growth in LATAM, a dedicated consulting arm Evoluciona, own #ITServices brand, strong VOC experience, automated QA, and investments in #AIEnablement.

@nhinsight.bsky.social

Thanks The DDC Group for the #CXTransformation 2026 briefing. Strong vertical customization of solutions, robust transformation #governance approach, automated QA, investments in IP for acoustic intelligence and linguistic sentiment, expertise in E&U and logistics #CXServices.

See Krzysztof Lewinski’s activity on LinkedIn Sign in or join now to see posts like this one and more.

Armatis awarded #CXServices contract by @Credit_Agricole for the German market

@nhinsight.bsky.social

www.linkedin.com/feed/update/...

Thanks TP for the #CXTransformation2026 briefing. Strengths include an ongoing transformational roadmap for #AI orchestration with industry-aligned agentic workflows, co-innovation framework with hyperscalers, AI recruitment & propensity matching, AI coaching & simulation training

Startek® and CCI Global complete merger, creating a global leader in Human Augmented AI /PRNewswire/ -- Startek®, a digital-first global customer experience (CX) solutions provider, today announced the successful completion of its merger with CCI...

Startek and CCI Global merge. The combined company has ~50k employees in 22 countries. The new #CXServices company supports BFSI, retail, healthcare, ecommerce, and telecom clients in North America, EMEA, and Asia

#MergersAndAcquisitions @nhinsight.bsky.social

www.prnewswire.co.uk/news-release...

Thanks Konecta for the #CXTransformation2026 briefing: consistent growth performance y/y, expansion of the BPS portfolio, including in L&D, growth marketing, significant investments in talent #AI upskilling, AI-enabled consultative sales, and partnership #ecosystem with GTM

@nhinsight.bsky.social

Thanks, #Transcom, for the #CXTransformation2026 briefing today. Clear build vs. buy tech strategy within an expanding ecosystem, strong investments in AI literacy talent upskilling and innovation enabling, IP for #AI simulation training, automated QA, and #AIVoice.

@nhinsight.bsky.social

BellSystem24 with a new brand identity and logo.

#CXServices #CustomerExperience #BPO #Japan

www.bell24.co.jp/ja/news/hold...

Carenet Health acquires South African #CXServices provider Response BPO

@nhinsight.bsky.social

carenethealthcare.com/response-bpo...

Thanks Alorica for the #CXTransformation2026 briefing. Highlights: increased profitability, expanded client LOB scopes, significant investments in security, own venture investments with GTM strategy, #AI collections, AI simulated training, & automated performance management.

@nhinsight.bsky.social

Launching new #NelsonHall #CXTransformation2026 report. The project will assist buyers of CX transformation services to differentiate offerings across providers and select services most relevant to their customer support and revenue generation needs.

#CX #CXServices @nhinsight.bsky.social

More jobs on horizon as BPO sector attracts investment Global call centre company TP Group pledges a R145 million investment to boost SA’s business process outsourcing industry.

TP plans further expansion in #SouthAfrica with plans for ~2.6k new roles, adding to its existing workforce of ~6k.

#CXServices @nhinsight.bsky.social

www.itweb.co.za/article/more...

Rubina Karp wird CEO der aye-gruppe Mit Rubina Karp übernimmt eine langjährige Führungskraft die Gesamtverantwortung der aye-gruppe. Die neue CEO steht für Kontinuität und strategische Weiterentwicklung – von der Neuausrichtung des Unte...

German 🇩🇪 telemarketing provider Aye Media Marketing with a new CEO, Rubina Karp, previously COO.

#CXServices #CustomerExperience #RevenueGeneration

www.callcenterprofi.de/branchennews...

Akhila Harinarayana has published a new @nhinsight.bsky.social blog post – 'Nasscom‘26: IT Service Vendors Realign as AI Orchestrators' sowo.kr/8Y1DdJTt

#ITservices #AI #GenAI #AgenticAI #Talent #cybersecurity

BlueLink awarded #CXServices contract by Temmos Hôtels

@nhinsight.bsky.social

www.bluelinkservices.com/bluelink-gra...

Check out the latest issue of @nhinsight.bsky.social #CXServices Newsletter! Subscribe now to read a round-up of our current and upcoming research, thought leadership, plus the latest news from around the industry: www.linkedin.com/newsletters/...

John Laherty has published a new @nhinsight.bsky.social blog post – 'NTT DATA Focusing on Responsible Innovation & Human-Centric AI': sowo.kr/H3mVjKPJ

#ITservices #AI #AIOPs #AgenticAI #BPS #Innovation

Frontenac Announces Recapitalization of Bill Gosling Outsourcing Barrie, Ontario Frontenac, a Chicago-based private equity firm, today announced the recapitalization of Bill Gosling Outsourcing (“Bill Gosling”), a

Chicago-based PE firm Frontenac invests in #CXServices provider Bill Gosling Outsourcing, HQered in #Barrie, ON, Canada. To appoint CEO1ST partner Vipul Khanna (ex Firstsource) as CEO.

@nhinsight.bsky.social

frontenac.com/frontenac-an...

Capita Experience Repositions for Transformative CX Services Success through insight

I covered Capita Experience's inaugural Connect event in September. You can read more on the @nhinsight.bsky.social website reimagine.nelson-hall.com/articles/cap...

#MergersandAcquisitions #CXServices #Capita #CustomerExperience

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It has ~16k employees in the U.K., Ireland, Switzerland, Germany, Bulgaria, Poland, India, and South Africa.

The acquisition is pending regulatory approval and is expected by August 2026.

www.capita.com/news-and-ins...

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Capita to sell its private sector #CXServices business to U.K. PE Inspirit Capital. This business had adjusted revenues of £398.1m for 2025, with an adjusted operating loss, including overhead allocations, of £34.9m.

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... advanced data engineering, insights enablement, and VOC analysis capabilities, should consider this profile on Concentrix.

Now available at @nhinsight.bsky.social

2/2

#CXTransformation

New Concentrix #CXServices in #Travel, #Transportation, and #Hospitality profile now available.

Outsourcing clients looking for a CX services vendor with a deep and diverse sector client base, sector B2B sales services, and ...

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Concentrix Q1 FY26 (ending February) results: revs up 5.4% y/y to $2,500.4m, operating margin down 2.4pts y/y to 4.7%.

Outlook for Q2: 1-2% in CC revs y/y growth.

More details @nhinsight.bsky.social

#CX #CustomerExperience #CXServices

ir.concentrix.com/news/news-de...

PM Briceño Says BPO Expansion Brings Jobs to Women in Rural Areas In a social media post, Prime Minister John Briceño said he met with representatives from Transparent BPO to discuss the company’s growth plans in Belize.

TransparentBPO is expanding its WAH delivery in rural #Belize, focusing on female employment

#CXServices #CX #ImpactSourcing @nhinsight.bsky.social

www.greaterbelize.com/pm-briceno-s...

Capita awarded £5m two-year #CXServices contract renewal by a distribution client

@nhinsight.bsky.social #Capita #Outsourcing #CX

www.capita.com/news-and-ins...

Mplus Announces Acquisition of CX Group PLP, its First M&A Transaction in Africa

Mplus acquires #CXServices provider PLP Group with ~950 people in #SouthAfrica, #Namibia, and #Mauritius and €13.5m in annual revenues. First acquisition by Mplus in Africa.

#MergersAndAcquisitions #CX #BPO #Outsourcing

@nhinsight.bsky.social

mplusgroup.eu/insights/mpl...