Thanks, #Transcom, for the #CXTransformation2026 briefing today. Clear build vs. buy tech strategy within an expanding ecosystem, strong investments in AI literacy talent upskilling and innovation enabling, IP for #AI simulation training, automated QA, and #AIVoice.

@nhinsight.bsky.social

Thanks Alorica for the #CXTransformation2026 briefing. Highlights: increased profitability, expanded client LOB scopes, significant investments in security, own venture investments with GTM strategy, #AI collections, AI simulated training, & automated performance management.

@nhinsight.bsky.social

Launching new #NelsonHall #CXTransformation2026 report. The project will assist buyers of CX transformation services to differentiate offerings across providers and select services most relevant to their customer support and revenue generation needs.

#CX #CXServices @nhinsight.bsky.social