... advanced data engineering, insights enablement, and VOC analysis capabilities, should consider this profile on Concentrix.

Now available at @nhinsight.bsky.social

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#CXTransformation

AI-Driven Journey Mapping: The Future of Customer Experience Optimization

qksgroup.com/market-resea...

#JourneyMapping #CustomerExperience #CXStrategy #CustomerJourney #JourneyAnalytics #DigitalExperience #CXInnovation #CustomerCentric #AIinCX #ExperienceManagement #CXTransformation

The Very Group statement following restructure of 'more than 500' jobs Major Bolton employer The Very Group has issued a statement following reports that more than 500 jobs may be impacted in a restructuring.

Press: TP awarded #CXServices contract by The Very Group

#CXTransformation #retail @nhinsight.bsky.social

www.theboltonnews.co.uk/news/2591439...

AI-Powered CX Strategy: Driving Loyalty & Revenue in 2026 How global brands use AI-powered CX to increase loyalty, retention, and revenue in 2026 with automation and hybrid contact centers.

mascallnet.ai/ai-powered-c...

#AIcontactcenter #AIcustomerexperience #AICXstrategy #Customerexperienceautomation #customerretentionstrategy #CXtransformation

How AI-Powered BPOs Are Transforming Customer Experience in 2026 The Shift to AI-Powered BPOs for Scalable, Intelligent, and Global CX

#AIPoweredBPO #CustomerExperience #CXTransformation #AIinBusiness #DigitalTransformation

AI-Enabled Contact Center Solutions: Top Trends & Business Benefits in 2026 – MasCallnet

#AIEnabledContactCenter #CustomerExperience #CXTransformation #AIinCX #ContactCenterTrends

AI + Human Hybrid Customer Support: The 2026 CX Transformation Guide for Global Enterprises Where Multilingual AI, Intelligent Automation, and Human Expertise Converge to Power Modern CX

#CustomerExperience #AI #HybridSupport #CXTransformation #EnterpriseAI #CustomerSupport

iQor CXBPO™ Acquires OP360 to Expand Global CX Capabilities | iQor [Press Release] People-first culture and operational excellence unite to enhance scale, talent, and service innovation

iQor acquires OP360, adding #CXServices capacity (in the Philippines, Colombia, India, and the U.S.), client base (e.g., speciality retail, law firms), and offerings (e.g., content moderation).

www.iqor.com/press-releas...

#Mergersandacquisitions #CXTransformation
@nhinsight.bsky.social

New Teleperformance #CXTransformation profile. Clients looking for a vendor with CX transformation implementations across major client use cases, a deep technology stack with continuous investments in GenAI and agentic AI, should consider this profile.
reimagine.nelson-hall.com/reports/829296

The Strategic Advantage Of Outsourced Customer Experience In 2025 | Author Amy Jaskson | Sociomix In 2025, customer experience is no longer just a support function—it is a direct reflection of business strategy. Every interaction shapes trust, loyalty, and brand credibility. As customer expectatio...

#CustomerExperience #CXOutsourcing #AIinCX #DigitalCX #CustomerSupport #BusinessStrategy #CXTransformation #CX2025

New WNS #CXTransformation profile. Clients looking for a #CXServices vendor with deep CX #analytics capability, investments in #GenAI-enabled research & knowledge management, and a strong sector-specific automation stack, should consider this profile

reimagine.nelson-hall.com/reports/828966

New ResultsCX #CXTransformation profile. Clients looking for a vendor with specialized domain #CXServices in regulated industries, such as complaints remediation in BFSI and a strong social media CX practice, should consider this profile.

reimagine.nelson-hall.com/reports/829006

New Atento #CXTransformation profile. Clients looking for a #CXServices vendor with a strong #GenAI-powered employee management stack, revenue generation tools, & a strong analytics practice, should consider this profile on Atento.

@nhinsight.bsky.social

reimagine.nelson-hall.com/reports/828926

New Bosch Service Solutions #CXTransformation profile.

Clients looking for a #CXServices vendor with strong sector-specific offerings in mobility, connected services, manufacturing, domain-specific CoEs, portfolio of implementations in #ConversationalAI & #GenAI, should consider this profile.

Nelson Hall Success through insight

New NelsonHall blog post: 'Concentrix Acquires SAI Digital to Empower Smart Commerce with AI' – sowo.kr/DTNS0rrh

#CX #CXservices #EX #CXTransformation #AI

New Transcom #CXTransformation profile.

Outsourcing clients looking for a #CXServices vendor with a strong #AIVoice and machine translation, suite of #GenAI-powered agent assist tools, and mature talent management practice, should consider this profile.

research.nelson-hall.com/search/?&avp...

The new Movate #CXTransformation profile is now online on the @nhinsight.bsky.social portal.

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research.nelson-hall.com/search/?&avp...

New Conduent #CXTransformation profile is published at
@nhinsight.bsky.social portal.

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research.nelson-hall.com/sourcing-exp...

New Firstsource #CXTransformation profile. Clients looking for a #CXServices vendor w/ strong #AI-powered technology portfolio addressing CX sub-processes for BFS, healthcare, telecom & strong revenue generation capability, should consider this profile.

research.nelson-hall.com/search/?&avp...

New #NelsonHall #CXTransformation #NEAT are now published. 23 vendors featured across capabilities:
➡️Overall
➡️Customer Experience Improvement
➡️Revenue Generation
➡️Cost Optimization.

@nhinsight.bsky.social

reimagine.nelson-hall.com/neat-reports...

New Startek #CXTransformation profile is online. Clients looking for a #CXServices vendor with a mature #GenAI talent management stack, sizable investments in #AI training, and a dedicated mid-market CXS offering should consider this profile.

research.nelson-hall.com/search/?&avp...

Atento in Atento Unveils New Brand Identity, Reinforcing Global Leadership in Business Transformation Outsourcing (BTO) The new visual identity underscores the maturity of its BTO strategy and its focus on technology solutions that democratize AI in customer experience. More than 150 clients are already leveraging Aten...

Atento with a new brand identity and repositions for Business Transformation Outsourcing (BTO)

#CXServices #CXTransformation #BTO @nhinsight.bsky.social

atento.com/en/imprensa_...

ivankotzev.bsky.social has published a new #NelsonHall blog post: 'Capita Experience Repositions for Transformative CX Services' – research.nelson-hall.com/blogs-webcas...
#CX #CXservices #CXTransformation #GenAI #AgenticAI #AI #BPO

New @nhinsight.bsky.social blog: 'Capita Experience Repositions for Transformative #CXServices' from this month's inaugural Connect event to showcase the reinvented Capita Experience division.

#CXTransformation #GenAI #AI

research.nelson-hall.com/blogs/?avpag...

TELUS Digital launches a new brand identity and integrates WillowTree and Gerent brands under TELUS Digital.

#CXTransformation #CXServices #DigitalTransformation
@nhinsight.bsky.social

news.outsourceaccelerator.com/telus-digita...

Chris Halbard Chris implements the company’s overall strategy, focusing on growth and transformation initiatives worldwide.

Chris Halbard was appointed CEO of Foundever.

#CXServices #CXTransformation @nhinsight.bsky.social

foundever.com/about/our-pe...

New TELUS Digital #CXTransformation profile. Clients looking for a vendor with a dedicated #GenAI and #agenticAI development platform with proprietary CX applications, strong trust and safety practice, & mature #AI operations, should consider this profile.

research.nelson-hall.com/search/?&avp...

Assist Digital akquiriert DSaF und treibt die KI-basierte Neuausrichtung des Kundenmanagements in Deutschland voran Ein strategischer Schritt zur Erweiterung der Services und Lösungen in den Bereichen Intelligent Operations, GenAI und Data-Driven Customer Experience in einem zentralen Markt.

Assist Digital acquires German #CXServices provider
Dr. Schengber & Friends GmbH with ~250 employees in Münster and Essen

#Mergersandacquisitions #CXTransformation #outsourcing @nhinsight.bsky.social

assistdigital.com/de/nachricht...

New InfosysBPM #CXTransformation profile. Clients looking for
a vendor with an advanced CX operations transformation framework, strong technical support and product support expertise, and experience in virtual assistants, should consider this profile.

research.nelson-hall.com/search/?&avp...

@nhinsight.bsky.social published new Mplus #CXTransformation profile. Clients looking for a vendor with development arm & proprietary stack w/ #GenAI tools for real time agent augmentation, workflow orchestration, & translation, should consider this profile

research.nelson-hall.com/search/?&avp...