Standing room only crowd listening to @Pcwsmith talk about the importance of brand on trust and what we can do to improve it. #CanadaDotCa
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#Canadadotca
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Getting ready for updated #canadadotca launch! #GCDigital
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Just checking some of the things people do on #canadadotca... not sure if this is a "top" task but I'm sure it's up there. #tracksanta
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Usability testing was a crucial component for both the Health and CRA optimization projects. Both to learn how people use products and to convince execs in the need to make improvements. #canadadotca
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Visual representation of how a common design can help people understand content across institutions. #canadadotca
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“This can’t happen without all of us working together” @singhav8r on what it takes to get standards and guidelines in place for all of #canadadotca
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Pretty big crowd at Bayview to hear about GC web and #canadadotca
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TBS is using the results of optimization projects to improve the guidance and design patterns for #canadadotca
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Getting your improvements approved and even published might not be enough. There might be a bunch of duplicate content that needs to get cleaned up as well. #contentdesign #canadadotca
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Really hitting home that meaningful metrics, obtained in a reliable and repeatable way, are a key component to improving services. #Canadadotca @gerrymcgovern
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Now is the time to build a framework, get used to the process, so we'll be ready when the metrics are crucial indicators for management #ux #canadadotca
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"Often, the most important work you will do is boring." Yeah, helping people succeed at their tasks might not look all that exciting, but that's what really matters esp. in gov. #Canadadotca
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Love this spectrum of how the designer’s role diminishes in relation to other participants in a maturing model. #converge #GCDigital #Canadadotca
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“If execs don’t have anything about customer service in their performance agreement, why would they do anything to help customer service?” - relevant for #GCDigital and #Canadadotca too
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Mobile usability lab setup - doing some validation tests with the public today for #Canadadotca #GCDigital
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