Evolution of care in a WFH world True care for WFH staff means shifting from compliance to capability. That includes building self-care ergonomic competencies, supporting dynamic movement and micro-breaks, addressing invisible enviro...

The evolution of care in a WFH world

When organisations invest in behaviours, they protect people, reduce costs, and create healthier, more sustainable ways of working from anywhere.
#WorkFromHome #contactcentres #Ergonomics #Leadership #FutureOfWork

beyondergo.com.au/evolution-of...

HappyPath deal pops CX Fizz for Org Group | ThinkBusiness Org Group invests in HappyPath Labs to boost CX innovation with AI-powered contact centre tech and expand global reach through strategic partnership.

Org Group has taken a minority investment in HappyPath Labs, the award-winning Clonakilty-based tech firm transforming contact centre experiences through AI
#irish #cx #business #contactcentres #ai #funding
www.thinkbusiness.ie/articles/org...

Digital transformation doesn’t need to be massive or disruptive.

Verint CTO Rob Scudiere tells #CIOonline how small, focused AI deployments—like automating a single workflow—are delivering real #ROI in #ContactCentres.

Faster, simpler, smarter. buff.ly/nJG9tUE

AI in Contact Center Quality: The Promises and Pitfalls Need better contact center quality? Simply deploying AI on top of existing workflows won't magically improve it. Read on to learn why.

AI has the potential to transform #contactcentres by analysing sentiment, tone & intent to enhance evaluation accuracy & agent performance.

But simply adding AI to existing workflows isn’t enough. Targeted #AI solutions automate evaluation & help identify patterns, improving CX and EX.

#People who work in #ContactCentres and think they're really useful.

Also many of my cow-orkers who are on linked-in, sycophantic bastards.