A sun rises over mountains. In the middle of the sun it says 'Make complaints count'
A well-handled complaint has the power to reveal the truth, bring closure and create lasting positive change.
Share how the Complaint Standards have helped improve complaint handling at your organisation.
Join our campaign to #MakeComplaintsCount: orlo.uk/KRDi5
Share how the Complaint Standards have improved complaint handling at your organisation!
Help #MakeComplaintsCount by joining our campaign: orlo.uk/qeD40
Graphic displaying the five things: Action plan for the future Capture and report on learning Establish roles and responsibilities Create a learning culture Show and share learning
Our new guide sets out five things you can do as a senior #NHSLeader to:
- embed the Complaint Standards in your organisation
- support your colleagues to deliver a good complaints service
- act on learning to #MakeComplaintsCount.
Read more: orlo.uk/JYskK
How can organisations make sure they handle complaints well and learn from them so mistakes don't happen again?
The Complaint Standards give organisations the tools and guidance to handle complaints more effectively, act on learning and #MakeComplaintsCount: orlo.uk/SFy92
"I use the guidance to shape our approach to complaints and the learning we get from them."
Paul from DEFRA’s Improvement Customer Delivery Team shares how the Complaint Standards have helped his organisation to #MakeComplaintsCount
www.youtube.com/watch?v=YoTu...
The Complaint Standards give organisations the tools and guidance to handle complaints more effectively and make it easier to capture and act on learning.
If you've adopted the Standards, join our mission to help #MakeComplaintsCount: orlo.uk/b9KMA
A sun over mountains with 'make complaints count' in the centre
Join our mission to #MakeComplaintsCount!
We’re asking organisations across NHS England and UK Central Government organisations to share how the Complaint Standards have helped them improve complaint handling.
Read our blog to get involved: www.ombudsman.org.uk/news-and-blo...
