Graphic displaying the five things: Action plan for the future Capture and report on learning Establish roles and responsibilities Create a learning culture Show and share learning
Our new guide sets out five things you can do as a senior #NHSLeader to:
- embed the Complaint Standards in your organisation
- support your colleagues to deliver a good complaints service
- act on learning to #MakeComplaintsCount.
Read more: orlo.uk/JYskK
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