Another day on the phone, sorting out mistakes 3rd parties have made before or after my mother's death.
Today running the gauntlet with #SocialSecurityScotland
Not that my mother ever lived here.....
FFS, do your jobs properly people.
Have you applied for the School Age Payment? Check the link below to see if you are eligible and how to apply before the deadline. If you need help to apply, please drop in to one of our outreaches. No appointment necessary.
www.mygov.scot/best-start-g...
#StirlingCAB #socialsecurityscotland
A letter at the weekend from #SocialSecurityScotland regarding my mother's death.
She never lived in 🏴, but because I had POA they assumed she lived here.
Only aware of this when I got a letter from English DWP last autumn to say she was to be transferred to Scots version of Attendance Allowance.
You shouldn’t be asked for money to apply for benefits. Advice and help is free from your local CAB or from Social Security Scotland client advisers. Read more theedinburghreporter.substack.com/p/five-thing... #CitizensAdviceScotland #SocialSecurityScotland #FreeAdvice
Anyone in Scotland who needs extra support in making an application for benefits is entitled to receive free help to complete their application. Approach your local CAB for help or contact Social Security Scotland client advisers. #CitizensAdviceScotland #SocialSecurityScotland #FreeAdvice
This week's IL newsletter: Better carer support – More money and wider recognition for carers in Scotland as benefit transfers complete. #CarerSupport #SocialSecurityScotland #CareEquity #DisabilityNews #ILnews
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"700,000 Disability Benefits Successfully Moved to Social Security Scotland - Ensuring Dignity and Fairness #SocialSecurityScotland #DisabilityBenefits"
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Hat tip to John, from #SocialSecurityScotland who got back to me today as promised.
Has discussed situation with senior colleagues, and they have e mailed #DWP
Strongly advises me to make a complaint to DWP and to also write to my MP here and my mother's MP.
*Adds to never ending #Sadmin tasks*.
Haven't been able to phone again as expecting call from priest to discuss my mother's funeral.
Hasn't phoned at agreed time, rather too late now. 😡
Now attempting to have a webchat with #SocialSecurityScotland
Requested this 10 minutes ago. Waiting to be connected...
At least I can do other things.
Now on 3rd call to #SocialSecurityScotland
Just the 45 minutes so far and can’t hold much longer.
That will be a total of 75 minutes+ of my life I’m not getting back.
Can’t request ringback or do livechat as have to go out shortly.
This is totally unacceptable.
In September I had word from #SocialSecurityScotland that my mother would be transferring to the Scots version of #AttendanceAllowance
This was because I had POA for her and they were using my address.
Advised she was in England, and told it was dealt with.
Yesterday I get a letter about transfer.
This week's IL newsletter: Moving to Scotland? New rules apply – People relocating now need to apply to Social Security Scotland for their benefits. #SocialSecurityScotland #DisabilityBenefits #DevolvedWelfare #IndependentLiving #ILnews
buff.ly/BnwBDvZ
New Disability and Carers Benefit Rules for Moving to Scotland From Elsewhere in The UK
#Disabled people and #carers moving to #Scotland must apply for replacement benefits from #SocialSecurityScotland to avoid payment gaps
www.disabled-world.com/news/uk/scot...
Oh and might be an idea not to hang up on web chats when not responded to in a minute, when it's taken you 20 minutes to respond to the chat request 🤦♂️
#socialsecurityscotland
Waits for phone or webchat are ridiculously loud and clients are left waiting for many months for cases to even be looked at, let alone awarded.
#socialsecurityscotland
And again. Their systems are broken.
#SocialSecurityScotland
Still hanging on the phonecall.
