#D365CustomerService hashtag - Bluesky

3 months ago

Use Rich Media messages in D365 Customer Service and Contact Center YouTube video by D365 Goddess

🚀New feature alert! Just in time for Christmas!🎁

Learn all about the new #RichMediaMessaging in #D365CustomerService and #ContactCenter! I'll explain what they are and how to design them. This will boost CSR productivity! 🤯🤯

📺 youtu.be/poOyvcpbW1k
✍️https://d365goddess.com/rich-media-messages/

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7 months ago

What's coming to D365 Customer Service in 2025 Release Wave 2 YouTube video by D365 Goddess

🚀Learn all about what's coming to #2025ReleaseWave2! I did the🧠 research so you don't have to! In this video/article I explore all the exciting new features 🎁coming to #D365CustomerService!

📺 youtu.be/e-my29o-lYE
✍️ d365goddess.com/what-is-comi...

#Dynamics365 #2025Wave2 #Service #ReleaseNotes

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10 months ago

Everything you need to know about the Customer Knowledge Management Agent! YouTube video by D365 Goddess

Let's talk about the new #CustomerKnowledgeManagementAgent in #D365 #ContactCenter & #CustomerService and how it helps auto-create & update #KnowledgeArticles autonomously!

📺 youtu.be/p5dphs4fy0c
✍️ d365goddess.com/everything-y...

#D365ContactCenter #D365CustomerService #KnowledgeManagement #AI

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11 months ago

A deep dive into the Case Management Agent(preview) in D365 Customer Service YouTube video by D365 Goddess

Do you want to know everything there is to know about the new #CaseManagementAgent in #D365 #CustomerService? I broke it all down; how it works and why it's a HUGE win for #CustomerSupport Teams!

📺 youtu.be/EKFp9ssVxMs
✍️ d365goddess.com/a-deep-dive-...

#AutonomousAgents #D365CustomerService #AI