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Dian Taylor MVP 🇳🇱🇺🇸
Dian Taylor MVP 🇳🇱🇺🇸
@d365goddess.bsky.social
8 months ago
Let your custom Agent search Knowledge Articles in Dynamics 365!
Let your custom Agent search Knowledge Articles in Dynamics 365! YouTube video by D365 Goddess

Learn how to connect your #CustomAgent to #KnowledgeArticles in #D365 #CustomerService / #ContactCenter to help your customers even faster! No more need for customers to search through knowledge articles or wait to talk to a live agent!

📺 youtu.be/pQuemR8e0rM
✍️ d365goddess.com/let-your-cus...

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Dian Taylor MVP 🇳🇱🇺🇸
Dian Taylor MVP 🇳🇱🇺🇸
@d365goddess.bsky.social
10 months ago
Everything you need to know about the Customer Knowledge Management Agent!
Everything you need to know about the Customer Knowledge Management Agent! YouTube video by D365 Goddess

Let's talk about the new #CustomerKnowledgeManagementAgent in #D365 #ContactCenter & #CustomerService and how it helps auto-create & update #KnowledgeArticles autonomously!

📺 youtu.be/p5dphs4fy0c
✍️ d365goddess.com/everything-y...

#D365ContactCenter #D365CustomerService #KnowledgeManagement #AI

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