🚨Learn all about what's coming to #D365 #ContactCenter in #2026ReleaseWave1! 🚨
This #release will make your #D365ContactCenter 🧠 smarter and provide customers and #CSR's with better experiences! Check it out:
📺 youtu.be/P48utY67Hh0
✍️ d365goddess.com/2026wave1-d3...
#CustomerService #AI #Service
🚨The #2026Wave1 #ReleaseNotes just dropped!🚨
I broke it all down! If you want to learn about all the goodies that are coming to #D365 #CustomerService, check out my content below!
📺 youtu.be/JJVsD2adr0U
✍️d365goddess.com/what-is-coming-to-dynami...
#SalesAgent in #M365Copilot is an #AI-Powered conversational interface that can reason over your #CRM's #SalesData in #D365Sales or #Salesforce! No more navigating dashboards and running reports! Learn all about it here:
✍️https://d365goddess.com/salesagent-in-m365-copilot/
📺 youtu.be/H6lJSlBwwW0
No #CustomerService convo should end in a black hole! #DispositionCodes in #D365 track conversation outcomes result in better reporting! Check out my latest video where I break it all down:
📺 youtu.be/fqFWTg0PWrI
✍️https://d365goddess.com/disposition-codes-d365cs/
#CustomerService #ContactCenter
Ever had the need to show or hide buttons in a #modeldrivenapp based on another value? In this video I will teach you how to use a #PowerFX #formula to show/hide custom #buttons when a 👀#LookupColumn is blank (or populated)! Check it out!
✍️ d365goddess.com/show-hide-cu...
📺 youtu.be/VI2Y2fCoQl8
🚀New feature alert! Just in time for Christmas!🎁
Learn all about the new #RichMediaMessaging in #D365CustomerService and #ContactCenter! I'll explain what they are and how to design them. This will boost CSR productivity! 🤯🤯
📺 youtu.be/poOyvcpbW1k
✍️https://d365goddess.com/rich-media-messages/
🚀Learn all about what was announced at #MSIgnite last week! I'll break down the new #Agent365, #WorkHQ and #PowerApps #MCPserver and more! And I'll explain why there matter!
📺 youtu.be/NvBQ8IV1V9Q
✍️https://d365goddess.com/top-ignite-2025-announcements/
#PowerPlatform #D365 #CopilotStudio
Keep your #agents organized with #FileGroups in #CopilotStudio!
📚 Group docs to act as a single #knowledge source
🎯 Provide instructions for the file group
✅ Improved performance!
📺 youtu.be/3AqTlDh4LvQ
✍️d365goddess.com/keep-your-agents-organiz...
Having trouble populating #LookupColumns using #CopilotStudio's #DataverseConnector? In this video I'll show this and more! Learn to:
✅Use #DataverseKnowledge
✅Configure the Dataverse Connector to populate lookup columns
✅Build an agent flow
📺 youtu.be/KVZaf3tRngc
✍️ d365goddess.com/how-to-popul...
🚀WHOA, THIS IS A GAME CHANGER!🚀
Learn all about the new #MaskingRules in #Dataverse that allow makers to partially mask data in a column!
📺 youtu.be/cHmVOGu6LxQ
✍️ d365goddess.com/enhance-data...
#DataSecurity #PowerPlatform #Security #
🚀I've done the digging so you can skip the guesswork! In my last video I break down the new features that are coming in #2025ReleaseWave2 to #D365 #ContactCenter! Learn what is coming here:
📺 youtu.be/RrdhSaR5hEc
✍️ d365goddess.com/what-is-comi...
#Dynamics365ContactCenter #CustomerService #D365CE
🚀Learn all about what's coming to #2025ReleaseWave2! I did the🧠 research so you don't have to! In this video/article I explore all the exciting new features 🎁coming to #D365CustomerService!
📺 youtu.be/e-my29o-lYE
✍️ d365goddess.com/what-is-comi...
#Dynamics365 #2025Wave2 #Service #ReleaseNotes
🔔Stay ahead of the game and know what's coming in #2025ReleaseWave2! I did all the 🧠research for you! In my latest video I unpack all the 🎁goodies that are coming to #D365Sales!
📺 youtu.be/Sx00fLXqlh0
✍️ d365goddess.com/what-is-comi...
#ReleaseNotes #2025ReleaseWave2 #SalesEnablement #Sales
📅 Agenda for the @community.ms #PowerPlatform call 16th of July
• The latest updates⚡
• Demos on #PowerApps #PowerAutomate #CopilotStudio
• Presented by @d365goddess.bsky.social, Lukas Pavelka & Vipul Jain
+more!🚀 #SharingIsCaring 🧡💜
👋 Get the invite → aka.ms/powerplatfor...
Want your #Copilot #Agent to act less like a 🤖 and more like a 🧠? Enable #CustomerIntent in #CopilotStudio and experience:
✅Smart intent matching
✅Less transfers to live CSRs
✅Faster resolutions
Check it out:
📺 youtu.be/zroT7QyCJas
✍️ d365goddess.com/learn-how-to...
#D365 #ContactCenter #Service
Learn how to connect your #CustomAgent to #KnowledgeArticles in #D365 #CustomerService / #ContactCenter to help your customers even faster! No more need for customers to search through knowledge articles or wait to talk to a live agent!
📺 youtu.be/pQuemR8e0rM
✍️ d365goddess.com/let-your-cus...
Learn all about the new #CustomerIntentAgent in #D365 #CustomerService & #ContactCenter! I'll explain what it does, how it works and how to configure it!
📺 youtu.be/rbDf7EtlDSI
📺 youtu.be/NOKjSR0bwk8
✍️ d365goddess.com/introducing-...
✍️ d365goddess.com/introducing-...
#AutonomousAgents #Dynamics365
Let's talk about the new #CustomerKnowledgeManagementAgent in #D365 #ContactCenter & #CustomerService and how it helps auto-create & update #KnowledgeArticles autonomously!
📺 youtu.be/p5dphs4fy0c
✍️ d365goddess.com/everything-y...
#D365ContactCenter #D365CustomerService #KnowledgeManagement #AI
Do you want to know everything there is to know about the new #CaseManagementAgent in #D365 #CustomerService? I broke it all down; how it works and why it's a HUGE win for #CustomerSupport Teams!
📺 youtu.be/EKFp9ssVxMs
✍️ d365goddess.com/a-deep-dive-...
#AutonomousAgents #D365CustomerService #AI
Dispatching doesn't have to be chaos! Meet the #Autonomous #SchedulingOperationsAgent in #D365 #FieldService, a dispatcher's new best friend for scheduling! Learn all about it in my most recent video and article below!
📺 youtu.be/i0UVeuPg1MU
✍️ d365goddess.com/meet-the-new...
#Scheduling #Agents
Ready to learn everything you need to know about #2025Wave1 🌊 for #D365 #CustomerService and #ContactCenter? This is the video/article you can’t afford to miss!
📺 youtu.be/TxulTv-kbjw
✍️ d365goddess.com/2025-wave-1-...
#AutonomousAgents #AI #Service
Wow—just wow! We’re still in awe of how incredible #M365Miami was! 🌴 A huge THANK YOU to our attendees, speakers, volunteers, sponsors & community partners—you made this event unforgettable! 📸 More memories coming soon! 📅
Save the date: Feb 6, 2026! See you at #M365Miami 2026!
🩷 @d365goddess.bsky.social, @thatmattwade.bsky.social, @magrom.bsky.social, @tonipohl.bsky.social, Melissa Ballesteros, @gastonfcruz.bsky.social, Mary Myers, Anna Bordioug, Steve Dalby
Discover the latest enhancements #Dynamics365 #Sales with #2025ReleaseWave1! Learn about the new #SalesQualificationAgent, it's key features and how it helps sales teams work more efficiently!
📺https://youtu.be/XioKuwhtxlo
✍️https://d365goddess.com/2025-wave-1-dynamics-365-sales/
#Copilot #AI #D365
Ever wondered how to create customized #Copilot #Agents tailored to your business needs? Now's your chance to learn! Join me for an interactive session where I'll guide you through the process of enhancing #productivity with #CopilotStudio and #generativeAI. Register now!
We can now define the data #Copilot uses to generate #CaseSummaries in #D365 #CustomerService, including #CustomColumns and #tables! This helps your CSR's quickly understand case details without sifting through case data manually!
📺 youtu.be/MemhkezgMcQ
✍️ d365goddess.com/configurable...
#AI
Let's hear it for our Power Platform POWERHOUSES! 🦾🔥⚡️ This #M365Miami track is packed with expert tips, tricks, and insights to help you maximize the #Microsoft365 #PowerPlatform💡 Check out the full lineup & register FREE today! 👇 #M365Community #CommunityLuv m365miami.com/registration/
Want to learn how to create more advanced views in #Dynamics365CE? #FetchXMLBuilder in the #XRMToolbox lets you use #FetchXML code to build complex custom views that the standard view builder can't handle! Check it out:
📺 youtu.be/RHQUIv3p6OA
✍️ d365goddess.com/create-uniqu...
Check out my video & article on 2 amazing new #PreviewFeatures for #ModelDrivenApps: #SmartPaste for easy data entry and #SmartGrid (search) for natural language filtering and sorting!
📺 youtu.be/0SY68uEfink
✍️ d365goddess.com/smart-paste-...
#PowerPlatform #Dynamics365 #AI #Copilot #D365
With #CopilotPages, users can now save details from their Copilot #chats directly into a dedicated page. This feature allows team members to #collaborate in real-time on the same page!🌟Learn all about it here:
📺 youtu.be/bFF8HUiAP6Y
✍️ d365goddess.com/microsoft-36...
